Group Manager – UX Research & Service Design

About The Role

Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and financial products distribution to its clients, on a mission to become the No. 1 fintech organization in India. With about 2 crore + registered clients, we are onboarding an average of over 700K new clients every month. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We apply and amplify personalisation within our products and services.

 We have a flat structure, with ample opportunity to showcase your talent and a growth path for engineers to the very top. We are aggressively hiring Engineers, Product Managers & Data science rockstars across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section!  

Why You’ll Love Working at Angel One! 

• Ranked Top 25 Companies to Work in India: We’re proud to be recognized as one of the best workplaces, certified for 8 consecutive years.
• Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.
• Be part of something huge: Committed to building India’s finest fintech platform .
• Bold Approach: We’re not just growing a customer base; we’re unlocking potential, aiming to touch a billion lives. It’s about more: more drive, more initiative, and a bolder way of working.

Job Title:  Group Manager – UX Research & Service Design

Location: Bangalore, Karnataka

What You Will Do:

• Strategic Leadership:

• Define and evolve the research and service design function for Angel One’s product ecosystem.
• Partner with Design, Product, Data, Engineering, and Business teams to embed user insight and service thinking into product roadmaps.

• Team Management & Mentorship:

• Lead, mentor, and grow a high-performing team of UX Researchers and Service Designers.
• Foster a culture of curiosity, empathy, and impact through structured coaching, feedback, and goal setting.

• Insight-Driven Impact:

• Oversee foundational, generative, and evaluative research to inform decisions across product lifecycles.
• Translate user insights into clear narratives, opportunity areas, and strategic recommendations.

• Service Design & Systems Thinking:

• Drive end-to-end service design initiatives including journey mapping, ecosystem modeling, and blueprinting.
• Ensure consistent experiences across channels (mobile, web, assisted journeys) through thoughtful orchestration of service touchpoints.

• Ops & Scaling:

• Build frameworks, tools, and processes to scale research and service design maturity across the org.
• Advocate for ethical research practices, accessibility, and inclusion in design.

Who You Are

• 10+ years of experience in UX Research, Service Design, or related fields, with at least 3+ years in a leadership role.
• Deep understanding of qualitative and quantitative research methods, with hands-on experience in applying them at scale.
• Strong experience in service design tools (e.g., journey maps, service blueprints, ecosystem diagrams).
• Excellent communication and storytelling skills, with the ability to influence senior stakeholders.
• A systems thinker with a user-first mindset and sharp business acumen.
• Prior experience in fintech or platform products is a strong plus.

What’s in it for You?

• Hybrid work model  ️: Enjoy in-person collaboration a few days a week, striking the perfect balance between productivity and personal preferences.
• Empowered Growth:  We invest in your growth and empower you to explore your full potential.
• Exceptional Benefits:  ‍♀️ Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.

For a deeper dive into our company culture and vision, explore our Company Deck.

At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).

As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team. We believe that everyone’s unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.