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Escalation Matrix

Details Name E-mail Contact No. Working Hours Address
Customer Care Sanjeev Kumar support@angelone.in 18001020 Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093
Head of Customer Care Anup Sarma escalation@angelone.in 08657864227 Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093
Compliance Officer Bineet Jha compliance@angelone.in 08657864228 Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093
CEO & MD Dinesh Thakkar ceoescalation@angelone.in 08657864229 Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093

**Commodity Segment timings- 8.30 am-11:30 pm - Monday to Friday (Timings are subject to change as per the Exchanges) & 8:30 am - 5:30 pm on all Saturdays

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or respective Exchanges at MSEI: https://www.msei.in/Investors/Introduction, BSE https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx, NSE: https://investorhelpline.nseindia.com/NICEPLUS/ MCX: https://www.mcxindia.com/Investor-Services/grievances/register-e-complaint NCDEX: https://ncdex.com/grievances CDSL: https://www.cdslindia.com/Footer/grievances.aspx

After you've exhausted all the options available for resolving your grievance, if you're still not satisfied with the outcome, you can initiate the dispute resolution process through the ODR Portal https://smartodr.in

Please quote complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

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