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Escalation Matrix
| Details | Name | Contact No. | Working Hours | Address | |
|---|---|---|---|---|---|
| Customer Care | Sanjeev Kumar | [email protected] | 18001020 | Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) | 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093 |
| Head of Customer Care | Anup Sarma | [email protected] | 08657864227 | Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) | 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093 |
| Compliance Officer | Pranav Tanna | [email protected] | 08657864228 | Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) | 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093 |
| CEO & MD | Dinesh Thakkar | [email protected] | 08657864229 | Equity/Currency/MF 8:30 am to 5:30 pm** (Monday to Saturday) | 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai - 400093 |
**Commodity Segment timings- 8.30 am-11:30 pm - Monday to Friday (Timings are subject to change as per the Exchanges) & 8:30 am - 5:30 pm on all Saturdays
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or respective Exchanges at MSEI: https://www.msei.in/Investors/Introduction, BSE https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx, NSE: https://investorhelpline.
After you've exhausted all the options available for resolving your grievance, if you're still not satisfied with the outcome, you can initiate the dispute resolution process through the ODR Portal https://smartodr.in
Please quote complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
