A. For grievances related to to your loan facility, you can reach out to the below mentioned nodal officer(s)
at AngelOne:
Name: Gable Fernandes
Email id: lendingsupport@angelbroking.com
Phone No: 8655731284
Toll Free No: 1800 1020
Designation: Nodal Grievance Redressal Officer
Address:601 6th Floor, Ackruti Star, Central Road - MIDC, Andheri
(E), Mumbai - 400 093
B. GRIEVANCE REDRESSAL MECHANISM OF OUR LENDING PARTNERS.
1. Kisetsu Saison Finance (India) Private Limited (Credit Saison India)
Customers who wish to provide feedback or send in their complaint may use the
following channels between 10:00 am and 6:00 pm, from Monday to Friday (except on national holidays).
- Call Customer Service Helpline of Credit Saison on
1800-1038-961.
- Email at: support@creditsaison-in.com
- Write to us at the below mentioned
address:
Kisetsu Saison
Finance India Private Limited (Credit Saison), First Floor, IndiQube Lexington Tower: Lexington Towers,
Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
In case the response received through the above channels are not satisfactory, the
customer can approach the Complaints Redressal Officer. The name and contact details of the Complaint Redressal
Officer are as follows:
Name: Mr. Emaad Khan
Phone number: +919962003070
Email Id: grievance@creditsaison-in.com, emaad.khan@creditsaison-in.com
Grievance Redressal mechanism of Kisetsu Saison
Finance India Private Limited (Credit Saison)
2. SMFG India Credit Co. Ltd.
Customers who wish to provide feedback or send in their complaint may use the
following channels between 9.00 a.m. and 7.00 p.m, from Monday to Saturday, excluding public holidays &
fourth Saturday of every month.
- Call Customer Service Helpline of SMFG India on 1800
103 6001
- Email at: namaste@smfgindia.com
- Write to us on any of the following addresses
-
SMFG India Credit Co. Ltd., Ground Floor,
Embassy 247, Gandhi Nagar, LBS Marg, Vikhroli West, Mumbai-400083
In case the response received through the above channels are not satisfactory, the
customer can approach the Complaints Redressal Officer. The name and contact details of the Complaint Redressal
Officer are as follows:
Name: Ritesh Saxena
Email Id: GRO@smfgindia.com
Number: 022-69581104
Designation: Grievance Redressal Officer
Grievance Redressal mechanism of SMFG India Credit Co. Ltd.
3. Aditya Birla Capital Limited
Any complaints related loan disbursement or post disbursement please find the details
of the Nodal officer of our Lending partner Aditya Birla Finance Limited
Name: Mr. Arijit Sen
Designation: Grievance Redressal Office
Email: grievance.finance@adityabirlacapital.com
Number: 080 – 45860196
Grievance Redressal mechanism of Aditya Birla Capital Ltd.
4. IDFC FIRST Bank
Customers who wish to provide feedback or send in their complaint may use the following channels between 10:00 am and 6:00 pm, from Monday to Friday (except on national holidays).
- Call Customer Service Helpline of IDFC FIRST Bank on 1800 209 9771
- Email at: pno@idfcfirstbank.com
- Write to us at the below mentioned address:
IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra.
In case the response received through the above channels are not satisfactory, the customer can approach the Complaints Redressal Officer. The name and contact details of the Complaint Redressal Officer are as follows:
Name: Mr. Vipul Raj (Principal Nodal Officer)
Email Id: pno@idfcfirstbank.com
Number: 1800 209 9771
Grievance Redressal mechanism of IDFC FIRST Bank:.
5. Axis Bank
Personal loan customers can connect to the bank through calls, email, or by visiting a branch or loan centre. Axis Bank responds to customer complaints within a maximum timeline of 10 days. If you're dissatisfied with the response received from these channels, you can escalate the complaint to Level 2.
Level 1 - Front End Channels
- Voice support: 1860-419-5555 or 1860-500-5555
- Email support: https://application.axis.bank.in/WebForms/axis-support/index.aspx
- Branches or loan centres: To get branch or loan centre details, go to the "Locate Us" section at https://www.axis.bank.in/
Level 2 - Circle Nodal Officer or Nodal Officer at HO
You can communicate with Nodal Officers of the bank if you're not satisfied with the solution provided at Level 1. The bank will reply within 10 days and if you're not satisfied by the response, you can escalate the matter to Level 3.
You can send an email, write a letter, or call the Nodal Officer:
| Write |
Email |
Call |
Mr. Ashish Rajput Assistant Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708 |
nodal.officer@axisbank.com |
Contact No.: 080 61865200 |
Level 3 - Principal Nodal Officer
If you're still dissatisfied with the resolution provided at Level 2, you can connect with the bank’s Principal Nodal Officer via these channels.
| Write |
Email |
Call |
Ms. Deepti Radkar
Executive Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot no 1.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 40070 |
PNO@axisbank.com |
Contact No.: 080 61865098
Timings: 9:30 AM–5:30 PM Monday to Saturday (except second and fourth Saturdays and bank holidays) |
6. KrazyBee Services Private Limited
Any complaints related loan disbursement or post disbursement please find the details of the Nodal officer of our Lending partner KreditBee
Name: Mr. Sauraw Kumar (Grievance Redressal Officer)
Designation: Grievance Redressal Office
Email: reachus@kbnbfc.in
Number: 8044292555 / 8068534555
The GRO may be reached on the number provided above anytime between 10:00 to 19:00 from Monday to Saturday except public holidays or through the e-mail address above. The GRO shall endeavor to resolve the grievance within a period of fourteen (14) days from the date of receipt of a grievance.
Grievance Redressal mechanism of KreditBee
7. Poonawalla Fincorp
Any complaints related loan disbursement or post disbursement please find the details of the Nodal officer of our Lending partner Poonawalla Fincorp
Name: Mr. Arnab Das
Designation: Principal Nodal Officer
Email: grievance@poonawallafincorp.com
Number: 020-67808090 / 020-67808090
Grievance Redressal mechanism of Poonawalla Fincorp