Stock Brokers

VISION

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

MISSION

  1. To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
  2. To establish and maintain a relationship of trust and ethics with the investors.
  3. To observe highest standard of compliances and transparency.
  4. To always keep ‘protection of investors’ interest’ as goal while providing service.

Services provided to Investors

  • Execution of trades on behalf of investors.
  • Issuance of Contract Notes.
  • Issuance of intimations regarding margin due payments.
  • Facilitate execution of early pay-in obligation instructions.
  • Settlement of client’s funds.
  • Intimation of securities held in Client Unpaid Securities Account (CUSA) Account. • Issuance of retention statement of funds.
  • Risk management systems to mitigate operational and market risk. • Facilitate client profile changes in the system as instructed by the client. • Information sharing with the client w.r.t. exchange circulars.
  • Redressal of Investor’s grievances.

Rights of Investors

  • Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself.
  • Receive complete information about the risks, obligations, and costs of any investment before investing.
  • Receive recommendations consistent with your financial needs and investment objectives.
  • Receive a copy of all completed account forms and agreements.
  • Receive account statements that are accurate and understandable.
  • Understand the terms and conditions of transactions you undertake.
  • Access your funds in a timely manner and receive information about any restrictions or limitations on access.
  • Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties.
  • Discuss your grievances with compliance officer of the firm and receive prompt attention to and fair consideration of your concerns.

Various activities of Stock Brokers with timelines

S.No.

Activities

Expected Timelines

1.

KYC entered into KRA System and CKYCR

10 days of account opening

2.

Client Onboarding

Immediate, but not later than one week

3.

Order execution

Immediate on receipt of order, but not later than the same day

4.

Allocation of Unique Client Code

Before trading

5.

Copy of duly completed Client Registration Documents to clients

7 days from the date of upload of Unique Client Code to the Exchange by the trading member

6.

Issuance of contract notes

24 hours of execution of trades

7.

Collection of upfront margin from client

Before initiation of trade

8.

Issuance of intimations regarding other margin due payments

At the end of the T day

9.

Settlement of client funds

30 days / 90 days for running account settlement (RAS) as per the preference of client.

If consent not given for RAS – within 24 hours of pay-out

10.

‘Statement of Accounts’ for Funds, Securities and Commodities

Weekly basis (Within four trading days of following week)

11.

11. Issuance of retention statement of funds/commodities

5 days from the date of settlement

12.

Issuance of Annual Global

Statement

30 days from the end of the financial year

13.

Investor grievances redressal

30 days from the receipt of the complaint

DOs and DON’Ts for Investors

DOs

DON’Ts

  1. Read all documents and conditions being agreed before signing the account opening form.
  2. Receive a copy of KYC, copy of account opening documents and Unique Client Code.
  3. Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.
  4. Receive all information about brokerage, fees and other charges levied.
  5. Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.
  6. If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted.
  7. Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades.
  8. Receive funds and securities / commodities on time within 24 hours from pay-out.
  9. Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.
  10. Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90 days).
  11. In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.
  1. Do not deal with unregistered stock broker.
  2. Do not forget to strike off blanks in your account opening and KYC.
  3. Do not submit an incomplete account opening and KYC form.
  4. Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
  5. Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
  6. Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
  7. Do not opt for digital contracts, if not familiar with computers.
  8. Do not share trading password.
  9. Do not fall prey to fixed / guaranteed returns schemes. Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
  10. Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

Grievance Redressal Mechanism

Level 1 – Approach the Stock Broker at the designated Investor Grievance e-mail ID of the stock broker. The Stock Broker will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.

Level 2 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange.

Complaints Resolution Process at Stock Exchange explained graphically:

Timelines for complaint resolution process at Stock Exchanges against stock brokers

S. No.

Type of Activity

Timelines for activity

1.

Receipt of Complaint

Day of complaint (C Day).

2.

Additional information sought from the investor, if any, and provisionally forwarded to stock broker.

C + 7 Working days.

3.

Registration of the complaint and forwarding to the stock broker.

C+8 Working Days i.e. T day.

4.

Amicable Resolution.

T+15 Working Days.

5.

Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution.

T+16 Working Days.

6.

Complete resolution process post GRC.

T + 30 Working Days.

7.

In case where the GRC Member requires additional information, GRC order shall be completed within.

T + 45 Working Days.

8.

Implementation of GRC Order.

On receipt of GRC Order, if the order is in favour of the investor, debit the funds of the stock broker. Order for debit is issued immediately or as per the directions given in GRC order.

9.

In case the stock broker is aggrieved by the GRC order, will provide intention to avail arbitration

Within 7 days from receipt of order



S. No.

Type of Activity

Timelines for activity

10.

If intention from stock broker is received and the GRC order amount is upto Rs.20 lakhs

Investor is eligible for interim relief from Investor Protection Fund (IPF).The interim relief will be 50% of the GRC order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining an Undertaking from the investor.

11.

Stock Broker shall file for arbitration

Within 6 months from the date of GRC recommendation

12.

In case the stock broker does not file for arbitration within 6 months

The GRC order amount shall be released to the investor after adjusting the amount released as interim relief, if any.

Handling of Investor’s claims / complaints in case of default of a Trading Member / Clearing Member (TM/CM)

Default of TM/CM

Following steps are carried out by Stock Exchange for benefit of investor, in case stock broker defaults:

  • Circular is issued to inform about declaration of Stock Broker as Defaulter.
  • Information of defaulter stock broker is disseminated on Stock Exchange website.
  • Public Notice is issued informing declaration of a stock broker as defaulter and inviting claims within specified period.
  • Intimation to clients of defaulter stock brokers via emails and SMS for facilitating lodging of claims within the specified period.

Following information is available on Stock Exchange website for information of investors:

  • Norms for eligibility of claims for compensation from IPF.
  • Claim form for lodging claim against defaulter stock broker.
  • FAQ on processing of investors’ claims against Defaulter stock broker.
  • Provision to check online status of client’s claim.

Level 3 – The complaint not redressed at Stock Broker / Stock Exchange level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html

Investor Charter for Depository Participant

1. Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

2. Mission 

 To hold securities of investors in dematerialized form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.

 To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them. 

 To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights. 

3. Details of business transacted by the Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link [https://www.cdslindia.com/DP/dplist.aspx ]. 

4. Description of services provided by the Depository Participants (DPs) to investors

  1. Basic Services

Sr. no. 

Brief about the Activity / Service  

Expected Timelines for processing by the DP after receipt of proper documents 

1. 

Dematerialization of securities 

7 days 

2. 

Rematerialization of securities

7 days

3. 

Mutual Fund Conversion 

Destatementization 

5 days 

4. 

Re-conversion / 

Restatementisation of Mutual 

fund units 

7 days 

5. 

Transmission of securities 

7 days 

6. 

Registering pledge request 

15 days 

7. 

Closure of demat account 

30 days 

8. 

Settlement Instruction 

Depositories to accept physical DIS for pay-in of securities up to 4 p.m. and DIS in electronic form up to 6 p.m. on T+1 day 

  1. Depositories provide special services like pledge, hypothecation, internet-based services etc. in addition to their core services and these include 

Sr. no. 

Type of Activity /Service 

Brief about the Activity / Service  

1. 

Value Added Services

Depositories also provide value added services such as 

  1. Basic Services Demat Account (BSDA)
  2. Transposition cum dematerialization
  3. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.

2. 

Consolidated Account 

statement (CAS) 

CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions). 

3. 

Digitalization of services provided by the depositories

Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: 

  1. E-account opening: Details available on the link
  2. Online instructions for execution: Details available on the link cdslindia.com
  3. e-DIS / Demat Gateway: Details available on the link trade.angelbroking.com 
  4. Miscellaneous services: Details available on the link 

4. Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal 

1.

Investor Complaint/ Grievances

Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

  1. Electronic mode - 
    1. SCORES (a web based centralized grievance redressal system of SEBI) 
    2. Respective Depository’s web portal dedicated for the filing of compliant
    3. Emails to designated email IDs of Depository
  2. Offline mode


The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days. 

2.

Investor Grievance Redressal Committee of Depository

If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the 

Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties and examining the necessary information and documents.

3.

Arbitration proceedings

The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

For the Multi-level complaint resolution mechanism available at the Depositories please refer to https://www.angelone.in/escalation-matrix

5. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No.

Type of special circumstances

Timelines for the Activity / Service

1

  • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.
  • Participant surrenders the participation by its own wish.

Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

Dos and Don’ts for Investors

For Do’s and Don’ts please refer to the https://www.angelone.in/get-pdf-report-wp/Imortant%20DOs%20and%20DONTs.pdf

Rights of investors

For rights, please refer to the https://www.angelone.in/knowledge-center/online-share-trading/become-a-better-investor-know-rights-and-responsibilities

Responsibilities of Investors

For responsibilities, please refer to the https://www.angelone.in/knowledge-center/online-share-trading/become-a-better-investor-know-rights-and-responsibilities

Investor Charter in Respect of Portfolio Management Services

A) Vision and Mission Statements for investors.

Vision:

To implement diligently researched customised investment strategies which help investors meet their long-term financial goals in a risk appropriate manner.

Mission:

To ensure that the PMS industry provides a viable investment avenue for wealth creation by adopting high levels of skill, integrity, transparency and accountability.

B) Details of business transacted by the organization with respect to the investors.

  1. Appropriate risk profiling of investors
  2. To provide Disclosure Document to investors
  3. Executing the PMS agreement
  4. Making investment decisions on behalf of investors (discretionary) or investment decisions taken at the discretion of the Investor (non-discretionary) or advising investors regarding their investment decisions (advisory), as the case may be.

C) Details of services provided to investors and estimated timelines:

  1. Discretionary & Non-Discretionary Portfolio Management Services (PMS):- Under these services, all an investor has to do, is to give his portfolio in any form i.e. in stocks or cash or a combination of both. The minimum size of the portfolio under the Discretionary and/ or Non-Discretionary Funds Management Service should be Rs.50 lakhs as per the current SEBI Regulations. However, the PMS provider reserves the right to prescribe a higher threshold product-wise or in any other manner at its sole discretion. The PMS provider will ascertain the investor’s investment objectives to achieve optimal returns based on his risk profile. Under the Discretionary Portfolio Management service, investment decisions are at the sole discretion of the PMS provider if they are in sync with the investor’s investment objectives. Under the Non-Discretionary Portfolio Management service, investment decisions taken at the discretion of the Investor.
  2. Investment Advisory Services: -
    Under these services, the Client is advised on buy/sell decision within the overall profile without any back-office responsibility for trade execution, custody of securities or accounting functions. The PMS provider shall be solely acting as an Advisor to the Client and shall not be responsible for the investment/divestment of securities and/or administrative activities on the client’s portfolio. The PMS provider shall act in a fiduciary capacity towards its Client and shall maintain arm’s length relationship with its other activities. The PMS provider shall provide advisory services in accordance with guidelines and/or directives issued by the regulatory authorities and/or the Client from time to time in this regard.
  3. Client On-boarding
    a. Ensuring compliance with KYC and AML guidelines.
    b. franking & signing the Power of Attorney to make investment decisions on behalf of the investor.
    c. opening demat account and funding of the same from the investor’s verified bank account and/or transfer of securities from verified demat account of the investor and
    d. Mapping the said demat account with Custodian.
  4. Ongoing activities
    a. To provide periodic statements to investors as provided under the PMS Regulations 2020 and other SEBI notifications and circulars (“PMS Regulations”) and
    b. Providing each client an audited account statement on an annual basis which includes all the details as required under the PMS Regulations.
  5. Fees and Expenses
    Charging and disclosure of appropriate fees & expenses in accordance with the PMS Regulations.
  6. Closure and Termination
    Upon termination of PMS Agreement by either party, the securities and the funds lying in the account of the investor shall be transferred to the verified bank account/ demat account of the investor.
  7. Grievance Redressal
    Addressing in a time bound manner investor’s queries, service requests and
    grievances, if any, on an ongoing basis.

Timelines of the services provided to investors are as follows:

Sr.

No.

Service / Activity

Timeline

1

Opening of PMS account (including demat account) for residents.

7 days from receipt of all requisite documents from the client, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.

2

Opening of PMS account (including demat account) for non-individual clients.

14 days from receipt of all requisite documents from the client, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.

3

Opening of PMS account (including demat account, bank account and trading account) for non-resident clients.

14 days from receipt of all requisite documents from the client, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.

4

Registration of nominee in PMS account and demat account.

Registration of nominee should happen along with account opening, therefore turnaround time should be same as account opening turnaround time.

5

Modification of nominee in PMS account and demat account.

10 days from receipt of requisite nominee modification form, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.

6

Uploading of PMS account in KRA and CKYC database.

10 days from date of account opening (Portfolio Manager may rely on the custodian

for updating the same).

7

Whether portfolio manager is registered with SEBI, then SEBI registration number.

At the time of client signing the agreement; this information should be a part of the account opening form and disclosure document.

8

Disclosure about latest networth of portfolio manager and total AUM.

  • Disclosure of portfolio manager's total AUM - monthly to SEBI
  • Disclosure of latest networth should be done in the disclosure document whenever there are any material changes.

9

Intimation of type of PMS account – discretionary.

At the time of client signing the agreement; this information should be a part of the account opening form.

10

Intimation of type of PMS account - non discretionary.

At the time of client signing the agreement; this information should be a part of the account opening form.

11

Intimation to client what discretionary account entails and powers that can be exercised by portfolio

manager.

At the time of client signing the agreement; this information should be a part of the account opening form.

12

Intimation to client what non- discretionary account entails and powers that can be exercised by portfolio manager.

At the time of client signing the agreement; this information should be a part of the account opening form.

13

Copy of executed PMS

agreement sent to client.

Within 3 days of client request.

14

Frequency of disclosures of

available eligible funds.

All details regarding client portfolios should be shared quarterly (point 26).

15

Issuance of funds and securities balance statements

held by client.

This data should be shared on a quarterly basis or upon client request.

16

Intimation of name and demat

account number of custodian for PMS account.

Within 3 days of PMS and demat account opening.

17

Conditions of termination of contract.

At the time of client signing the agreement; this information should be a part of the account opening form.

18

Intimation regarding PMS fees

and modes of payment or frequency of deduction.

At the time of client signing the agreement; this information should be a part of the account opening form.

19

POA taken copy providing to

client.

Within 3 days of client request.

20

Intimation to client about what

all transactions can portfolio manager do using PoA.

At the time of client signing the agreement; this information should be a part of the account opening form.

21

Frequency of providing

audited reports to clients

Annual.

22

Explanation of risks involved in investment.

At the time of client signing the agreement; this information should be a part of the

account opening form.

23

Intimation of tenure of portfolio investments.

Indicative tenure should be disclosed at the time of client signing the agreement; this information should be a part of the account

opening form.

24

Intimation clearly providing restrictions imposed by the investor on portfolio manager.

Negative list of securities should be taken from the client at the time of client signing the agreement; this information should be a part of the account opening form.

25

Intimation regarding settling of client funds and securities.

Settlement of funds and securities is done by the Custodian. The details of clients’ funds and securities should be sent to the clients in the prescribed format not later than on a quarterly basis.

26

Frequency of intimation of

transactions undertaken in portfolio account.

Not later than on a quarterly basis or upon clients' request.

27

Intimation regarding conflict of interest in any transaction.

The portfolio manager should provide details of related party transactions and conflict of interest in the Disclosure Document which should be available on website of portfolio manager at all times.

28

Timeline for providing disclosure document to investor.

The latest disclosure document should be provided to investors prior to account opening and the latest disclosure documents should be available on website of portfolio manager at all times.

29

Intimation to investor about 

details of bank accounts

where client funds are kept.

Within 3 days of PMS and demat account opening

30

Redressal of investor grievances.

Within 30 days, subject to all the information required to redress the complaint is provided

by the complainant to the portfolio manager

Notes: The number of days in the above timelines indicate clear working days

D) Details of grievance redressal mechanism and how to access it

  1. It is mandatory for every PMS provider to register itself on SEBI SCORES (SEBI Complaint Redress System). SCORES is a centralised online complaint resolution system through which the complainant can take up his grievance against the PMS provider and subsequently view its status. (https://scores.gov.in/scores/Welcome.html )
  2. The details such as the name, address and telephone number of the investor relations officer of the PMS provider who attends to the investor queries and complaint should be provided in the PMS Disclosure document.
  3. The grievance redressal and dispute mechanism should be mentioned in the Disclosure Document.
  4. Investors can approach SEBI for redressal of their complaints. On receipt of complaints, SEBI takes up the matter with the concerned PMS provider and follows up with them.
  5. Investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4- A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

E) Expectations from the investors (Responsibilities of investors)

  1. Check registration status of the intermediary from SEBI website before availing services.
  2. Submission of KYC documents and application form in a timely manner with signatures in appropriate places and with requisite supporting documents.
  3. Read carefully terms and conditions of the agreement before signing the same.
  4. Thorough study of the Disclosure Documents of the PMS to accurately understand the risks entailed by the said investment in PMS.
  5. Accurate and sincere answers given to the questions asked in the ‘Risk Questionnaire’ shall help the PMS provider properly assess the risk profile of the investor.
  6. Thorough study of the quarterly statements sent by the PMS provider to the investor intimating him about the portfolio’s absolute and relative performance, its constituents and its risk profile.
  7. Ensure providing complete details of negative list of securities as part of freeze instructions at the time of entering into PMS agreement and every time thereafter for changes, if any, in a timely manner.
  8. To update the PMS provider in case of any change in the KYC documents and personal details and to provide the updated KYC along with the required proof.

Investor Charter in respect of Investment Adviser (IA)

A) Vision and Mission Statements for investors

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B) Details of business transacted by the Investment Adviser with respect to the investors

  • To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
  • To do a proper and unbiased risk — profiling and suitability assessment of the client.
  • To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
  • To conduct audit annually.
  • To disclose the status of complaints in its website.
  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
  • To employ only qualified and certified employees.
  • To deal with clients only from official number
  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

C) Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients o Sharing of agreement copy o Completing KYC of clients

  • Disclosure to Clients o To provide full disclosure about its business, affiliations, compensation in the agreement.

  • To not access client's accounts or holdings for offering advice.

  • To disclose the risk profile to the client.

  • To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.

D) Details of qrievance redressal mechanism and how to access it

  1.  In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
  2. If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBl's 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

  3. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

E) Expectations from the investors (Responsibilities of investors)

Do's
  1. Always deal with SEBI registered Investment Advisers.
  2. Ensure that the Investment Adviser has a valid registration certificate.

  3. Check for SEBI registration number.

  4. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.dodoRecognisedFpi=yes&intmId=1 3)
  5. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  6. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.

  7. Ask all relevant questions and clear your doubts with your Investment

  8. Adviser before acting on advice.
  9. Assess the risk-return profile of the investment as well as the liquidity and safety aspects before making investments.
  10. Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.

  11. Be vigilant in your transactions.

  12. Approach the appropriate authorities for redressal of your doubts / grievances.

  13. Inform SEBI about Investment Advisers offering assured or guaranteed returns.

Don'ts
  1. Don't fall for stock tips offered under the pretext of investment advice.

  2. Do not provide funds for investment to the Investment Adviser.

  3. Don't fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don't let greed overcome rational investment decisions.

  4. Don't fall prey to luring advertisements or market rumors.

  5. Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.

  6. Don't take decisions just because of repeated messages and calls by Investment Advisers.

  7. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.

  8. Don't rush into making investments that do not match your risk taking appetite and investment goals.

  9. Do not share login credential and password of your trading and demat accounts with the Investment Adviser.

Investor Charter in respect of Research Analyst (RA)

A) Vision and Mission Statements for investors.

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Details of business transacted by the Research Analyst with respect to the investors.

  • To publish research report based on the research activities of the RA.
  • To provide an independent unbiased view on securities.
  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • To provide research recommendation, based on analysis of publicly available information and known observations.
  • To conduct audit annually.

Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients.
  • Disclosure to Clients
    • To distribute research reports and recommendations to the clients without discrimination.
  • To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.

If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBl's SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E),

Mumbai - 400 051.

Expectations from the investors (Responsibilities of investors).

Do's

  1. Always deal with SEBI registered Research Analyst.
  2. Ensure that the Research Analyst has a valid registration certificate.
  3. Check for SEBI registration number.
  4. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link:
    ( https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmld=14 )
  5. Always pay attention towards disclosures made in the research reports before investing.
  6. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  7. Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
  8. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
  9. Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts

  1. Do not provide funds for investment to the Research Analyst.
  2. Don't fall prey to luring advertisements or market rumours.
  3. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
  4. Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

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