Coforge Limited has successfully implemented ServiceNow’s AI-powered Financial Services Operations (FSO) Dispute Management module for Blackhawk Network (BHN), marking a major milestone in financial services automation, as per news reports.
Unveiled at ServiceNow’s flagship event, Knowledge 2025, the collaboration showcases how Coforge and ServiceNow combine generative AI and industry expertise to streamline complex dispute workflows and enhance customer experience.
Coforge and ServiceNow Expand GenAI Collaboration
Building on their recent launch of a Generative AI Center of Excellence (CoE), Coforge and ServiceNow continue to innovate through AI-led digital transformation. This latest deployment underlines Coforge’s deep domain expertise in banking and finance and its growing portfolio of AI-enhanced industry solutions.
FSO Dispute Management Solution Enhances Speed and Accuracy
ServiceNow’s FSO Disputes Management module leverages advanced AI capabilities like real-time analytics and case summarisation to modernise financial dispute resolution. The solution improves transparency, compliance, and resolution speed, addressing one of the most operationally intensive and sensitive challenges in financial services.
DisputeXelerate and DisputeManage.AI
To support diverse client needs, Coforge has introduced DisputeXelerate, a frictionless, self-managed dispute tool, and DisputeManage.AI, a next-gen experience transformation platform. These accelerators empower financial institutions to deliver efficient, customer-centric resolutions.
Successful Rollout for Blackhawk Network (BHN)
A key highlight of this initiative is the Phase 1 implementation for BHN, a global leader in branded payments. The solution has digitised and scaled BHN’s dispute workflows, improving agility, operational performance, and customer service outcomes.
Client and Partner Testimonials
Ashish Kumar, Head of CIMS at Coforge, emphasised the importance of solving real-world challenges: “This implementation reinforces our commitment to leveraging ServiceNow’s advanced AI for financial services transformation.”
Pedro David Reyes, Sr. Director of Customer Service Operations at BHN, added, “Coforge’s dedication and deep expertise have significantly enhanced our operational efficiency and customer response time.”
Angie Campos from ServiceNow noted, “Our partnership with Coforge and BHN showcases how ServiceNow’s FSO platform delivers scalable value and business impact.”
Coforge Limited Share Price
On May 7, 2025, Coforge Limited share price (NSE: COFORGE) opened at ₹7,400.00, lower than its previous close of ₹7,426.00. At 2.23 PM, the share price of Coforge Limited was trading at ₹7,543, up by 1.58% on the NSE.
Conclusion
This collaboration between Coforge, ServiceNow, and BHN exemplifies how strong partnerships and cutting-edge AI technologies can drive real transformation in financial services. With increased efficiency, customer satisfaction, and operational agility, the future of dispute management is being redefined.
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