Banks Told to Ensure All Pensioners Receive Monthly Pension Slips

The Central Pension Accounting Office (CPAO) has once again directed all Central Pension Processing Centres (CPPCs) of authorised banks to make sure every central civil pensioner and family pensioner receives their monthly pension payment slip. The reminder comes after a rise in complaints from pensioners about not receiving their slips regularly.

Why was the Reminder Issued?

The Department of Expenditure under the Ministry of Finance noted that many pensioners are still not receiving their pension slips despite earlier instructions issued in February 2024. These slips are important because they show monthly pension details such as the credited amount, deductions, revisions, and arrears. Pensioners often rely on this information for financial planning, tax filing, and record keeping.

How Can Pensioners Receive Their Pension Slip?

Banks have been instructed to send the pension slip every month after the pension is credited. They should use all available channels, including:

• Email
• SMS or WhatsApp
• Any other digital mode preferred by the pensioner

If a pensioner’s email address is not available, banks have been told to collect it and ensure the slip is sent digitally. The slip should be shared in a clear and easy-to-read format so that pensioners of all age groups can understand it.

Earlier Instructions Still Being Ignored

Even after guidelines issued on 28 February 2024, complaints have continued. The CPAO has said that pensioners are still unable to access their slips regularly. Because of this, CPPCs have now been reminded to strictly follow the instructions and make sure no pensioner is left without their monthly slip.

How Can Pensioners Register on the CPAO Website?

Pensioners with a 12-digit PPO number can register on the CPAO website without assistance. They need to:

• Visit the CPAO website
• Select the option to sign up
• Enter their PPO number, date of birth, and date of retirement
• Create a username and password
• Log in to access pension details

Only central civil pensioners can register. The CPAO does not handle pension matters for Railways, Defence, State Governments, PSUs, Posts or Telecom.

CPAO’s SMS Services

Since January 2016, the CPAO has been providing SMS updates to improve transparency. Pensioners receive alerts whenever a new case is received, dispatched, revised, or when a grievance is registered or resolved.

Read more: Maharashtra to Cancel All Aadhaar-Based Delayed Birth Certificates.

Conclusion

The government is working to ensure pensioners receive timely and clear information about their monthly pension. Banks have been reminded to use all available digital modes so that every pensioner stays informed and faces no difficulty in accessing their payment details.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions. 

Investments in the securities market are subject to market risks. Read all the related documents carefully before investing.

: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions.