On July 15, 2026, The Digital India BHASHINI Division (DIBD) and Punjab National Bank (PNB) have signed a Memorandum of Understanding (MoU) to enhance multilingual AI solutions for inclusive banking, as per the press release on PIB.
This partnership aims to integrate AI-powered language technologies into PNB's digital banking ecosystem, enabling customers to access services in their preferred Indian languages.
The collaboration between DIBD and PNB focuses on leveraging BHASHINI's indigenous multilingual AI ecosystem. This initiative will integrate AI-powered language technologies across PNB's digital banking platforms, facilitating language-inclusive banking services.
Customers will be able to access banking information and services in their preferred Indian languages, enhancing accessibility and customer experience.
Under the MoU, both organisations will work together to integrate multilingual AI capabilities into PNB's digital platforms through BHASHINI Udyat, Mitra, AppMitra, Pravakta, and Bhashadaan. This will enable multilingual access to banking services using BHASHINI's language translation APIs and reference applications.
The partnership will also focus on developing domain-specific language models and banking glossaries, strengthening multilingual communication and documentation, and encouraging linguistic data contribution for continuous improvement.
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The integration of BHASHINI's language technologies across PNB's digital channels aims to reduce language barriers and improve access to digital financial services.
This collaboration is expected to strengthen customer engagement, expand the reach of banking services across diverse linguistic communities, and contribute to the Government of India's vision of inclusive Digital Public Infrastructure.
As of July 16, 2026, at 3:30 PM, Punjab National Bank share price on NSE was closed at ₹105.22, down by 0.46% from the previous closing price.
The partnership between Digital India BHASHINI and Punjab National Bank aims to enhance multilingual AI in banking, enabling language-inclusive services and improving customer engagement. This collaboration supports the Government of India's vision for inclusive Digital Public Infrastructure.
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Published on: Jul 16, 2026, 4:57 PM IST
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