Infosys, Citizens to Set Up AI-First Innovation Hub in Bengaluru

Infosys has tied up with Citizens Financial Group to set up an AI-first Innovation Hub in Bengaluru. As per the announcement, the centre will operate as a Global Capability Centre (GCC) and will support technology work linked to Citizens’ banking operations. 

Areas of Work at the Hub 

The Bengaluru hub will work on projects related to Citizens’ internal systems, digital banking products and customer-facing technology.  

The focus will be on applying artificial intelligence to existing platforms used by the bank. Teams at the centre will work with Citizens’ technology units in other regions. 

Infosys’ Role in the Arrangement 

Infosys will act as the delivery partner for the GCC. Its work will include support across artificial intelligence tools, cloud infrastructure, and cybersecurity systems.  

The company said the engagement is aligned with Citizens’ plan to increase the use of AI across its technology setup. 

Product Development and Workflows 

One of the areas of work will involve developing agent-ready capacities. These are aimed at reducing the time taken to roll out digital banking products and updates.  

The work will also look at how data, applications, and workflows are managed across different banking functions. 

Use of Infosys Topaz 

Infosys said it will use its Topaz platform at the Bengaluru centre. The platform brings together infrastructure, data, and applications into a common framework.  

The company said this is intended to support coordination across teams while meeting security and compliance requirements. 

Context of GCC Expansion 

The partnership comes as global banks continue to expand GCC operations in India. The country has more than 130 GCCs in the banking, financial services and insurance sector, employing around 1,37,000 people. Bengaluru remains a key location due to the availability of skilled technology professionals. 

Other Technology Partnerships 

Citizens has been working with multiple IT service providers in India. In April 2025, the bank announced a separate GCC initiative in Hyderabad with Cognizant. Infosys said the Bengaluru hub adds to its existing technology engagement with Citizens. 

Citizens said the AI-first Innovation Hub is part of its plan to integrate artificial intelligence into its technology environment and support the development of a global technology workforce. 

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Infosys Share Price Performance  

As of February 4, 2026, 9:20 am, Infosys share price was trading at ₹1,557.60, a 5.94% down from the previous closing price. 

Conclusion 

The Bengaluru GCC shows the continued use of India-based centres by global banks to support technology operations, digital development and the gradual use of artificial intelligence in banking systems. 

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