
SBI Life Insurance has joined forces with Datamatics to revolutionise its underwriting process through the implementation of AI-driven solutions.
This strategic collaboration aims to streamline operations and improve customer satisfaction.
On May 27, 2026, Datamatics announced its partnership with SBI Life Insurance to enhance underwriting operations using Agentic AI.
This collaboration focuses on automating complex underwriting tasks, traditionally reliant on manual analysis.
The TruAI Underwriting solution by Datamatics leverages AI to process medical reports, declarations, and laboratory results, extracting key parameters and highlighting risk indicators.
The solution generates a digital case summary, offering intelligent decision support based on underwriting rules and historical data.
While the AI system continuously improves its risk evaluation capabilities, human underwriters retain final decision authority to ensure compliance and accountability.
This partnership marks a significant advancement in underwriting efficiency for SBI Life. By integrating AI technology, the company aims to enhance decision-making processes, improve operational efficiency, and elevate the overall customer experience.
The collaboration is expected to reduce operational costs and enable faster processing of complex cases.
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Incorporated in October 2000, SBI Life Insurance is one of India's leading life insurance companies.
Registered with the Insurance Regulatory and Development Authority of India (IRDAI) in March 2001, the company offers a diverse range of products, including protection, pension, savings, and health solutions.
With a customer-first approach, SBI Life is committed to providing efficient service and enhancing digital experiences for its customers and employees.
Datamatics is a global company specialising in digital technologies, operations, and experiences.
It offers intelligent solutions for data-driven businesses to boost productivity and enhance customer experience. With a presence across 4 continents, Datamatics serves various sectors, including banking, financial services, insurance, healthcare, and more.
As of May 27, 2026, at 10:36 AM, Datamatics Services share price on NSE was trading at ₹791.00 up by 3.25% from the previous closing price.
The partnership between SBI Life and Datamatics represents a significant step forward in leveraging AI technology for underwriting processes. By automating complex tasks, the collaboration aims to improve efficiency and customer satisfaction, highlighting the growing importance of AI in the insurance industry.
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Published on: May 27, 2026, 11:05 AM IST

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