HCLTech Ltd on Tuesday announced that it has joined hands with Circles and GreySkies under the TM Forum Catalyst Program to build an AI-powered multi-agent framework for the global telecom industry. The development placed HCLTech share price in focus as investors assessed its expanding presence in AI-led telecom transformation initiatives.
As per the company, the collaboration brings together communication service providers and technology partners to design next-generation telecom solutions aimed at improving automation, customer experience and network intelligence.
Under the TM Forum Catalyst initiative, HCLTech, Circles and GreySkies are working with telecom operators such as Circles.Life, KDDI, Orange and TELUS.
The objective is to develop an AI-enabled multi-agent framework that integrates customer experience, network operations and business processes into a unified real-time system. The solution is expected to enable faster decision-making, improved service assurance and enhanced customer engagement across telecom networks.
The companies said the framework is built on TM Forum Open APIs and Open Digital Architecture (ODA), ensuring interoperability and scalability across telecom ecosystems.
The AI-driven solution is designed to help telecom operators move toward autonomous network operations. By combining AI capabilities with real-time network and customer data, the framework aims to detect issues proactively and support automated resolution.
It is expected to improve operational efficiency, reduce downtime and enable telecom providers to deliver more personalised and responsive services. The initiative also aims to unlock new monetisation opportunities through AI-driven insights and analytics.
HCLTech stated that the collaboration reflects its commitment to co-innovate within the global telecom ecosystem and accelerate adoption of AI-led operations. The company highlighted that integrating multi-agent AI systems with open architecture frameworks will help operators build more agile and intelligent networks.
The stock ended the session lower on the BSE at ₹1,109.90, reflecting broader market sentiment despite the strategic announcement.
The partnership under the TM Forum Catalyst Program strengthens HCLTech’s positioning in AI-driven telecom transformation. As operators increasingly shift toward automation and intelligent networks, the initiative is expected to enhance the company’s long-term presence in next-generation telecom solutions, keeping HCLTech share price in focus among investors tracking IT sector developments.
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Published on: Jun 23, 2026, 5:24 PM IST
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