As per PIB report, On May 7, 2026, Railway Minister Ashwini Vaishnaw held a review meeting at Rail Bhawan, directing officials to ensure a seamless transition from the 40-year-old reservation system to the upgraded version.
The new system, which will begin its implementation in August, aims to enhance capacity and improve user experience without causing inconvenience to passengers.
The existing reservation system, initiated in 1986, has seen several minor updates over the years. However, the current overhaul marks a significant upgrade, incorporating state-of-the-art technology to expand its capacity.
This transition is crucial for accommodating the growing demand for railway services in India.
In 2002, Indian Railways introduced internet-based ticketing, a milestone that transformed how passengers book tickets.
Today, approximately 88% of ticketing demand is met through online channels, reducing the need for physical ticket counters.
The RailOne mobile app, launched in July last year, has quickly gained traction among passengers, with over 3.5 crore downloads nationwide.
The app offers comprehensive railway-related information and resolves ticketing and service-related complaints.
One of its standout features is the AI-based prediction of waitlist confirmation probability, introduced earlier this year.
The accuracy of these predictions has improved from 53% to 94%, greatly assisting passengers in planning their journeys.
The RailOne app provides a wide array of services, including booking, cancellation, and refunds for reserved, unreserved, and platform tickets.
It also offers real-time updates on ticket waiting status, train schedules, live train running status, platform information, and coach position.
Additionally, the app includes the Rail Madad service for passenger assistance and allows passengers to order food for delivery directly to their seats.
These features have contributed to the app's growing popularity, with 9.29 lakh tickets booked daily through it.
Indian Railways continues to be a lifeline for passengers across the country. In the fiscal year 2024–25, it provided a subsidy of ₹60,239 crore on passenger tickets, equivalent to an average discount of 43% per passenger.
This subsidy ensures affordable travel for millions of Indians.
The transition to the upgraded reservation system by Indian Railways marks a significant step in enhancing passenger experience and operational efficiency. The RailOne app's comprehensive features and the substantial subsidies provided by Indian Railways underscore its commitment to serving the nation effectively.
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Published on: May 9, 2026, 9:27 AM IST
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