The Government of India remains committed to ensuring that domestic LPG distribution and subsidy transfers are efficient, transparent, and inclusive, said Shri Hardeep Singh Puri, Minister of Petroleum and Natural Gas.
Petroleum Minister stated that the impact of flagship programs such as the PAHAL (DBTL) Scheme, Aadhaar-based verification, biometric authentication, and deduplication of LPG connections has significantly bolstered the integrity of the subsidy transfer process. These measures have helped eliminate duplicate, ineligible, or inactive connections and ensured targeted benefit delivery.
To enhance consumer empowerment and transparency, a nationwide IVRS/SMS refill booking system has been rolled out across all LPG distributorships.
Additionally, Oil Marketing Companies (OMCs) have introduced a Delivery Authentication Code (DAC). This code, sent via SMS after the cash memo is generated, must be provided to delivery personnel to authenticate the transaction, minimising delivery fraud.
Launched in January 2015, this initiative ensures that LPG cylinders are sold at market price, while applicable subsidies are directly credited to consumers’ bank accounts. Notifications confirming successful or failed transactions are sent via SMS.
The scheme has played a crucial role in detecting and blocking ghost accounts, duplicates, and inactive connections. As of July 1, 2025, over 4.08 crore such connections have been deactivated.
To maintain a clean and unified database, the CLDP enables the identification and elimination of duplicate connections using Aadhaar, bank details, ration cards, and other identifiers.
Biometric verification enhances accuracy in beneficiary identification. Public sector OMCs have been directed to complete biometric authentication for all PMUY and PAHAL beneficiaries. As of July 1, 2025, 67% of PMUY beneficiaries have completed this process, with new beneficiaries undergoing authentication before connection issuance.
Targeted efforts under PAHAL have led to the termination of 8.49 lakh ineligible PMUY connections. A Standard Operating Procedure (SOP) introduced in January 2025 also enabled the removal of inactive connections—around 12,000 connections have since been deactivated.
Transaction failures have been addressed through increased Aadhaar seeding and compliance. As of July 1, 2025, 92.44% of active LPG consumers have Aadhaar linked to their accounts, and 86.78% of DBTL beneficiaries are Aadhaar Transfer Compliant, ensuring timely subsidy credits.
The distribution of LPG is governed by the Liquefied Petroleum Gas (Regulation of Supply and Distribution) Order, 2000, and OMCs have implemented Marketing Discipline Guidelines. These guidelines impose penalties on distributors found guilty of malpractice, ensuring strict adherence to service standards.
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In the fiscal year 2024–25, around 194 crore LPG refills were delivered. Complaints were registered for only 0.08% of these deliveries, mostly related to subsidy issues or delivery delays, highlighting the system’s overall efficiency.
Shri Puri concluded by noting that the LPG grievance redressal mechanism has been progressively upgraded to improve the overall consumer experience, ensuring timely responses and quality service delivery.
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Published on: Aug 6, 2025, 9:32 AM IST
Sachin Gupta
Sachin Gupta is a Content Writer with 6+ years of experience in the stock market, including global markets like the US, Canada, and Australia. At Angel One, Sachin specialises in creating financial content that simplifies complex market trends. Sachin holds a Master's in Commerce, specialising in Economics.
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