Tata Steel has expanded its partnership with Google Cloud to deploy a unified agentic artificial intelligence system across its global operations, as per press release.
The company said it has introduced more than 300 AI agents within a span of 9 months. These systems are being used across departments to handle data processing and routine operational tasks.
The deployment is based on a consolidated data architecture developed on cloud infrastructure. This setup combines operational databases, documents, video feeds, and internal records into a single system.
The arrangement replaces multiple separate tools and allows information to be accessed across functions through a common platform.
As a whole, 2 internal platforms are supporting the implementation. Zen AI is a low-code system that allows employees to build and deploy AI tools without formal technical expertise. It connects with enterprise data systems for storage and processing.
The Tata Steel Digital Assistant (TDA) functions as a central interface, bringing together internal systems, public data and user inputs.
The systems have been applied to routine processes across departments. TDA handles over 70% of standard HR queries without manual intervention.
In finance and back-office functions, AI tools are used for invoice processing, tax classification, and contract-related tasks. This has reduced manual handling of repetitive work.
In manufacturing, AI systems are used to monitor safety conditions through analysis of live video feeds and to track equipment performance for maintenance planning. These tools are intended to reduce operational disruptions.
In customer service, AI systems analyse complaint data and related inputs, with reported reductions in response times of around 50%.
As of April 22, 2026, 3:30 pm, Tata Steel Ltd share price was trading at ₹212.60, up 0.28% from the previous closing price.
The rollout indicates wider use of AI systems across Tata Steel’s operations, covering administrative processes, plant-level monitoring and customer-facing functions within a unified data framework.
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Published on: Apr 22, 2026, 3:53 PM IST
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