Swiggy Integrates ChatGPT, Gemini and Other AI Tools for Food and Grocery Delivery

Swiggy has added artificial intelligence platforms such as ChatGPT, Claude and Google Gemini as new channels for food delivery, grocery shopping and restaurant bookings, as per news reports.  

The integration covers Swiggy Food, Instamart and Dineout. Orders placed through AI tools currently support cash on delivery as the only payment option. 

Model Context Protocol Used for Connectivity 

The company is using Model Context Protocol (MCP) to connect its systems with AI platforms. MCP is to standardise how software applications interact with each other, reducing the need for separate integrations.  

Through this framework, AI tools can access Swiggy’s application programming interfaces and execute user requests. 

Order Processing Through AI Interfaces 

The integration allows AI tools to handle tasks that would otherwise require multiple steps within the Swiggy app. These include searching menus or product listings, comparing options, adding items to carts, applying available offers, confirming delivery details, placing orders and tracking deliveries.  

Instamart’s catalogue of more than 40,000 products is accessible through this setup. 

Restaurant Search and Table Bookings 

Dineout has been included in the integration, enabling users to search for restaurants, check availability, apply offers and reserve tables through AI interfaces.  

This functionality allows dining-related tasks to be completed without navigating multiple app screens. 

Comparison with Earlier Pilots 

The rollout follows a pilot by Tata-owned BigBasket, which enabled grocery purchases within ChatGPT using UPI Reserve Pay.  

In that model, funds are pre-blocked and debited once a transaction is completed. Swiggy’s AI-based ordering currently relies on cash on delivery, indicating a more limited payment configuration at launch. 

Access and Continued App Use 

Users can activate the feature by adding Swiggy’s services as custom connectors within their chosen AI platform and entering the relevant service links. The existing Swiggy app will continue to function as before, with AI tools operating as an additional interface. 

Read More: Swiggy, Zomato and Others in Focus as Karnataka Aggregators to Pay 1% Commission for Welfare of Gig Workers!  

Swiggy Share Price Performance  

As of January 28, 2026, 11:18 am, Swiggy share price was trading at ₹314.30, a 0.66% increase from the previous closing price. 

Conclusion 

Swiggy’s integration with AI platforms adds an alternative channel for food delivery, grocery purchases and restaurant reservations. The rollout broadens transaction interfaces while maintaining app-based ordering, with payments via AI tools currently restricted to cash on delivery. 

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