Mercedes-Benz India Adopts Zoho SKYLine to Digitalise Service Across Nation

Mercedes-Benz India has launched a new dealer management system named SKYLine in partnership with Zoho, as per the news reports. The system is meant to digitise how dealerships handle daily operations such as booking, service check-ins, technician assignment, and vehicle delivery.

It brings all dealership processes under one digital framework.

Independent Dealer Operations

Each Mercedes-Benz dealership in India will now work on its own Zoho CRM setup. This allows dealers to manage their local operations separately while following company-wide standards. The structure connects all dealerships to a central framework without merging their internal systems.

Development and Rollout

The SKYLine platform was developed over a 2-year period by Zoho’s Enterprise Business Solutions team and Mercedes-Benz India. The rollout process included around 5,000 man-days of testing and about 3,000 man-days of training for dealership staff. The system replaces the earlier centralised IT setup and is now functional across the company’s dealership network.

System Framework

Built on Zoho CRM and Zoho Qntrl, the system links older internal databases with new digital tools through middleware. This allows information to move between existing infrastructure and newer platforms. The system records real-time data from service centres and connects it with the company’s central network.

Developed Locally

Reports suggest that the new system has been developed in India as part of a joint project between Mercedes-Benz India and Zoho. It was created to match operational requirements specific to Indian dealerships. The SKYLine system is now active across all Mercedes-Benz dealerships in the country.

Read More: Microsoft’s Investment in OpenAI Valued at $135 Billion After Restructuring!

Conclusion

Mercedes-Benz India’s SKYLine introduces a decentralised setup for dealer operations across its network. The platform connects local systems with central processes and is aimed at standardising operations through a common digital framework.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions. 

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.