Smart IVR: All you need to know

IVR or Interactive Voice Response is a system that lets clients like you interact with us through voice or touch-one dialing to resolve your queries. It prompts a series of menus and options that will lead you to the right department. We at Angel One have introduced a Smart IVR that will directly solve your queries rather than assigning it to the department.

How does it work?

  1. Dial 1800 1020 from your registered mobile number 
  2. Choose your preferred language
  3. For Order Status, please check the IVR options under “Support on Orders” (Number 1)
  4. For remaining queries, please check options under ‘’Support on Other Queries’’ (Number 2)

Features of our Smart IVR

  1. Know your last order in the equity cash segment (intraday/delivery)
  2. Keep track of your available live margin to trade
  3. Do necessary changes in your profile modification with a single click (after you have raised a request for profile modification, you will receive a redirection link for the modification page via email, SMS, and push notification)*
  4.  Activate the F&O and Commodity Segment with a single click (after you have raised a request for segment activation, you will receive a redirection link for the relevant page via email, SMS, and push notification)*
  5. Request the statement, which will be sent to your registered email ID as an attachment and on your mobile number via a link 
  6. Access current holdings and Ledger and P&L Statement for the last 3 years, including this FY 
  7. Know your funds over a call (no SMS or email will be sent for this)

Note: Please note that in case you have not dialed from the registered number, you will be asked for the registered number to access statements. However, in the case of funds, to ensure the security of your account, your call will be transferred to an agent for verification before proceeding further.

Safety Tip: Please do not share the SMS or Email you receive from Angel One with anyone.

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