On October 10, 2025, Infosys announced the launch of its Customer Experience Suite for Salesforce, designed to help enterprises accelerate agentic transformation and enhance customer engagement.
This new suite leverages Infosys Topaz™ and Salesforce’s Agentforce AI to redefine how businesses scale their digital workforce and optimise customer experience management.
The Infosys Customer Experience Suite for Salesforce marks a major expansion of Infosys’s collaboration with Salesforce. By integrating Infosys Topaz’s AI-first services with Salesforce’s generative and agentic AI capabilities, the suite aims to automate and personalise key enterprise operations.
Businesses can use these tools to streamline customer service inquiries, automate sales tasks, and manage employee support functions efficiently while maintaining compliance with regulatory and ethical standards.
The suite’s real-time processing and intelligent automation capabilities enable enterprises to deliver seamless, contextual customer experiences. Infosys has already implemented Agentforce SDR to transform sales operations for a leading research institute, significantly reducing response times.
Similarly, a major media organisation used Infosys’s solutions to cut down transactional inquiries, spam, and case handling time, resulting in improved customer satisfaction scores and operational efficiency.
Read More: Infosys Collaborates with Telenor to Modernise HR Using Oracle Cloud Platform!
Dinesh Rao, EVP & Chief Delivery Officer at Infosys, stated that agentic AI is redefining enterprise operations and that Infosys’s partnership with Salesforce positions the company to empower clients for sustainable growth.
Phil Samenuk, SVP of Global Alliances & Channels at Salesforce, added that the collaboration accelerates enterprise adoption of Agentforce at scale through industry-specific AI solutions. Fluido, an Infosys company, played a key role by driving Salesforce-powered transformations for clients like VTT, one of Europe’s leading research and technology organisations.
VTT’s sales team reported reduced time spent on low-value tasks as Agentforce automated lead processes and email communications, enabling better client engagement. This collaboration between Infosys, Salesforce, and Fluido resulted in one of the first live implementations of Agentforce SDR outside Salesforce, with plans to expand further across additional organisational functions.
On October 10, 2025, Infosys share price opened at ₹1,510.00 on NSE, above the previous close of ₹1,509.30. During the day, it surged to ₹1,521.70 and dipped to ₹1,498.80. The stock closed at ₹1,514.90 by the end of the day. The stock registered a marginal change of 0.37%.
Over the past week, it has moved up by 2.64%, over the past month, it has declined by 0.70%, and over the past 3 months, it has declined by 6.24%.
The Infosys Customer Experience Suite for Salesforce represents a significant leap towards AI-driven enterprise transformation. By combining Infosys Topaz and Salesforce’s Agentforce, the suite empowers organisations to improve productivity, enhance customer engagement, and build sustainable, scalable digital operations for the future.
Disclaimer: This blog has been written exclusively for educational purposes. The securities or companies mentioned are only examples and not recommendations. This does not constitute a personal recommendation or investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions.
Investments in securities are subject to market risks. Read all related documents carefully before investing.
Published on: Oct 11, 2025, 2:17 PM IST
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