India Emerges as World’s Largest Retail and FMCG GCC Hub with 180 Centres: Report

India has become the world's largest hub for retail and FMCG Global Capability Centres (GCCs), according to a TeamLease Digital report, as per The Moneycontrol report. 

The country hosts 180 GCCs employing around 2,72,300 professionals, making its retail GCC market 34% larger than the combined markets of Poland, the Philippines, Mexico, Germany and Egypt. 

India Leads in AI Adoption 

The report states 5-7% of India's retail GCC workforce is engaged in AI, the highest among major markets tracked. 

According to Neeti Sharma, Chief Executive Officer, TeamLease Digital, GCC expansion is now driven by retailers from the US, Europe, Japan and South Korea, supported by India's skilled talent pool, business-friendly policies, tax incentives, lower infrastructure costs and government support. 

GCC Expansion Across Indian Cities 

Of the 180 GCCs, around 130 are nano GCCs employing 200-250 professionals each. 

These centres operate across Bengaluru, Mumbai, NCR, Pune, Hyderabad and Tier II and III cities such as Mangaluru. Around 60-70% are expected to expand in the coming years. 

Major retail and FMCG GCCs include Lowe's, Tesco, H&M, Walmart Global Tech, Target, L'Oréal and AB InBev. 

Hiring Demand Continues to Rise 

Retail GCC hiring nearly doubled between 2024 and 2025, creating more than 52,000 jobs. 

Technology, customer success and supply chain functions account for around 60% of the workforce and are expected to generate over 80% of hiring demand by 2028. Technology and engineering roles alone are projected to increase from 25,100 in 2025 to 41,000 by 2028. 

AI Talent Remains Scarce 

Despite rapid AI adoption, India has only about 320 professionals with more than eight years of AI experience, averaging fewer than two senior specialists per GCC. 

Bengaluru holds 54% of the AI talent pool, while Hyderabad and Pune continue to strengthen their positions as AI and engineering hubs. 

Salaries Reflect Skill Shortage 

AI and technology professionals earn 50-60% more than comparable conventional roles. Median salaries are ₹46 lakh (3-6 years), ₹68 lakh (6-10 years), and over ₹1.2 crore for experts with 15+ years of AI and retail experience.  

Over 90% of the 28,500 hires in the past year came from outside retail, mainly from IT services (17.5%), product companies (14%), and consulting firms (10.5%). 

Read More: India’s Fuel Consumption Falls 3.7% in June 2026; LPG Demand Drops Sharply! 

Conclusion 

The TeamLease Digital report highlights India's rise as a global retail and FMCG GCC hub, driven by AI adoption, hiring growth, multinational investments and rising demand for specialised AI talent. 

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