Wipro and Close Brothers Deepen Partnership to Drive Digital Transformation and Business Agility

Wipro Limited, a leading global information technology services and consulting company, announced a significant expansion of its strategic partnership with Close Brothers, a leading UK merchant banking group. This builds upon Wipro’s successful selection as Close Brothers’ IT services partner in July 2023.

Accelerating Digital Transformation

Under the expanded agreement, Wipro will be pivotal in propelling Close Brothers’ Technology Transformation Programme, initiated in 2023. This program is designed to modernise Close Brothers’ technology infrastructure and foster a more digitally-enabled, agile, and secure IT environment.

Aligning Technology with Business Goals

The core objective of the collaboration is to leverage technology as a strategic enabler for Close Brothers’ business objectives. Wipro’s solutions will focus on enhancing customer and employee experiences, which are cornerstones of Close Brothers’ relationship-based business model.

A Multi-Faceted Approach to IT Transformation

The multi-year agreement encompasses a comprehensive range of IT services delivered by Wipro. These services include:

• Establishing a Flexible Operating Model: Wipro will implement a dynamic target operating model that balances autonomy and efficiency within Close Brothers’ IT operations.
• Enhancing Service Delivery: Wipro will introduce new service metrics to measure and improve areas such as productivity, customer experience, and IT service alignment with overall business goals.
• Integrated IT Solutions: Wipro will provide a unified suite of IT services across various business functions, encompassing service desk operations, end-user computing support, application development and maintenance, cloud operations, and IT infrastructure management. This holistic approach will streamline and optimise Close Brothers’ IT landscape, fostering greater business agility.

“We’re delighted to have been selected by Close Brothers to help them on their growth journey and to support them in enabling technology transformation and delivering further business value. Leveraging our wide-ranging technology expertise, including GenAI technologies, we will work closely with Close Brothers to support them with their business needs and help them achieve their ambitions,” said Omkar Nisal, UKI Managing Director of Wipro Limited.

“Wipro’s extensive transformation knowledge and experience is invaluable as we work to streamline our processes and IT ecosystems. With their support, we will become a more agile and a more efficient partner to our customers,” said Simon Jacobs, Group Chief Operating Officer of Close Brothers.

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