Paytm Share Price Surges 4% as It Plans to Enter AI Business with New Paytm Intelligence Service

As per a CNBC TV 18 news report, Paytm is moving into a new area with the launch of Paytm Intelligence, or Pi, an AI service aimed at businesses. The company plans to sell AI agents that can handle different tasks with limited human help. 

The service will initially focus on banks, lenders, insurance companies and other financial firms in India and the UAE. Paytm has already started offering Pi to a few customers and plans to add more customers soon. 

Paytm Moves Beyond Digital Payments 

As per the report, Paytm is best known for its digital payments business, but competition in the payments market has made it harder for the company to grow at the same pace. The new AI business gives the company another way to use the technology and data it has built over the years. 

Paytm has been working on a financial services AI model for around two years. The model has been trained using large amounts of financial and customer data collected through its business.  

As per the report, it can be used for areas such as fraud detection, checking creditworthiness, and assessing insurance claims. 

What Paytm's AI Agents Will Do? 

Pi will offer AI agents that can take care of tasks across sales, customer service and operations. These agents can study what customers need, run campaigns, help businesses find new customers, and also suggest other products to existing customers. 

The service brings together Paytm's experience in payments, customer behaviour, voice technology, and automated workflows. The company is looking to use these capabilities for businesses that want to automate some of their regular work. 

Focus on Banks and Financial Companies 

As per the report, Paytm will first target financial companies because of its experience in payments and financial services. Banks, smaller lenders and insurance companies in India and the UAE are likely to be among the first customers. 

Read More: NFO Alert: Axis Mutual Fund Launches Nifty500 Low Volatility 50 Index! 

One 97 Communication (Paytm) Share Price Performance 

As of September 09, 2026, at 11:57 AM, One 97 Communication share price was trading at ₹1,739.60 per share, reflecting a surge of 4.17% from the previous trading session. 

Conclusion 

Paytm is expanding into enterprise AI with Paytm Intelligence, offering AI agents for sales, customer service and operations. The service will initially focus on financial companies in India and the UAE, with Paytm already testing it with some customers. 

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