How to Claim IndiGo Compensation Under DGCA CAR Rules?

IndiGo offers compensation under DGCA's Civil Aviation Requirements (CAR) for flights cancelled within 24 hours of departure, alongside voluntary Gesture of Care vouchers. Eligible travellers can choose between IndiGo vouchers or direct bank transfers after eligibility checks. This structured process ensures refunds plus compensation, calculated by flight block time. 

CAR Compensation Amounts

Entitlements follow DGCA slabs (lower of fixed amount or one-way basic fare + fuel charge):

Includes full ticket refund; applies per passenger.

Eligibility Criteria for IndiGo Compensation Under DGCA CAR Rules

• Flight cancellation within 24 hours of scheduled departure.
• Severe delays (typically over 3 hours).

Step-by-Step Claim Process for Indigo CAR Compensation

Visit IndiGo Compensation Portal - https://www.goindigo.in/compensation.html:

For IndiGo Voucher Compensation:

1. Select "IndiGo Voucher." The "IndiGo Voucher" option appears on IndiGo's official compensation claim portal after selecting your compensation type (CAR Compensation).
2. Accept privacy policy and consent.
3. Complete OTP verification sent to your registered email address to confirm the request.
4. Once verification is successful, the voucher is issued and emailed within 24–48 hours.

For Direct Credit to Bank Account:

1. Choose "Domestic" or "International."
2. Enter bank details (account number, IFSC/SWIFT/IBAN, etc.).
3. Upload documents: Cancelled cheque + Govt ID (domestic); passport + Refund Form (international).
4. Accept policy, consent, and complete OTP.
5. After successful verification, the compensation amount will be credited (5–7 working days for domestic accounts and 10–15 working days for international accounts

Important Things to Keep in Mind While Claiming Compensation

• Match the bank account name to the ticket exactly to avoid rejection.
• File per passenger; repeat for groups.
• Track via email; Passengers may escalate to DGCA if compensation is unreasonably delayed.
• OTP confirms submission.

Read More:December Travel Chaos: Government Orders IndiGo, Air India, SpiceJet and Akasa to Share Fare Data.

IndiGo Share Price Performance

InterGlobe Aviation share price (NSE: IndiGo), listed on the NSE under the symbol INDIGO, was trading at ₹4,908 on January 8 at 1:35 PM, down ₹43 or 0.87% for the day. The stock opened at ₹4,959, touched an intraday high of ₹4,992.50 and a low of ₹4,893.50. IndiGo’s 52-week high stands at ₹6,232.50, while the 52-week low is ₹3,945. The stock offers a dividend yield of 0.20%, with a quarterly dividend amount of ₹2.46 per share.

Final Thoughts

IndiGo's CAR process delivers mandatory compensation efficiently, opt for bank transfer for cash value. Submit promptly with accurate docs for quick resolution.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions.

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.