Nyaya Setu on WhatsApp: How to Get Free Legal Help Using the Government’s New Chatbot?

The Government of India has launched Nyaya Setu, a WhatsApp-based chatbot that provides free legal help through simple messages. The service is designed to make basic legal guidance easy to access, especially for people who may not be familiar with legal processes or cannot afford immediate professional help.

What is Nyaya Setu?

Nyaya Setu is a digital legal assistance service introduced by the Ministry of Law and Justice. It works through WhatsApp and uses artificial intelligence to guide users to relevant legal information. The aim is to improve access to justice by offering a single, easy-to-use platform for common legal queries.

The chatbot does not replace lawyers or courts. Instead, it helps users understand legal procedures, rights, and possible next steps before approaching formal legal channels.

What Kind of Legal Help Is Available on Nyaya Setu?

Nyaya Setu provides basic legal information across multiple areas. These include:

• Civil law matters such as disputes and notices
• Criminal law-related guidance
• Family and matrimonial issues
• Domestic violence-related information
• Corporate and business-related legal queries
• Defence-related legal topics

The service focuses on early-stage guidance and awareness rather than detailed legal representation.

Early Feedback and Limitations

Some users have reported technical glitches while using the chatbot, including access errors. As the service is new, such issues are expected to be addressed gradually. Users should also note that the chatbot provides information, not personalised legal advice. 

Read more: Delhi National Lok Adalat on Jan 10, 2026: Here is the List of Eligible Challans for One-Time Settlement.

Conclusion

Nyaya Setu brings free legal help closer to citizens by placing it on a familiar messaging app. While it has limitations and early technical challenges, it is a meaningful step towards making legal awareness more accessible. With time and improvements, Nyaya Setu could become an important support tool for everyday legal guidance.

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