Adani Airports and InterGlobe Arm Partner for Agentic AI Solutions

Adani Airport Holdings Ltd (AAHL), the airport business arm of the Adani Group, is moving to digitise passenger experience and airport support systems, as per the news reports. 

Through its collaboration with AIONOS, the company plans to roll out an AI-driven intelligent concierge system covering voice, chat, web and mobile channels across its network, including Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, Thiruvananthapuram, and soon, Navi Mumbai. 

AI Platform Deployment and Features

Under the partnership, AIONOS will provide its proprietary agentic AI solution referred to as IntelliMate to AAHL. The system is designed to serve passengers in English, Hindi and multiple regional languages, offering real-time updates on flight status, gate information, baggage tracking, direction assistance and other airport services. 

As per the news reports, Arun Bansal, CEO of AAHL, said: “Our collaboration with AIONOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports. We are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India.” 

Strategic Significance and Impact

This initiative underscores AAHL’s ambition to enhance passenger satisfaction and operational efficiency by leveraging AI and digital-first systems. For the Adani Group, it aligns with its wider strategy of embedding technology in infrastructure and service sectors. 

For AIONOS and InterGlobe, the partnership provides a large-scale deployment opportunity in the aviation support segment. The implementation is expected to reduce manual support overheads, improve responsiveness, and enable multilingual coverage across diverse passenger segments.

Read More: Adani Group Plans to Diversify its Airports Business with ₹20,000 Crore City-Side Expansion!

Conclusion

The AI partnership between Adani Airports and AIONOS marks a pivotal step in creating more intelligent, inclusive and tech-enabled airport experiences. As roll-out begins in early 2026, all eyes will be on how effectively the system delivers on its promise of enhanced passenger support and operational transformation.

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