TCS to Modernise UPM’s IT Systems with AI and Automation

Tata Consultancy Services (TCS) has signed an agreement with UPM to lead an AI-driven upgrade of the company’s IT infrastructure. UPM, a Finland-based company focused on decarbonisation solutions, renewable fibres, and communication papers, aims to adopt an AI-first approach.

The Partnership

TCS will implement its AI-powered autonomous enterprise platform, ignio™, to upgrade system reliability. The company will provide services such as service desk support, workspace management, onsite assistance, business and platform application services, network and connectivity solutions, hybrid cloud services, and Service Integration and Management (SIAM).

Impact on UPM’s IT Infrastructure

The partnership is to boost UPM’s enterprise IT value chain by increasing system readiness and enabling continuous improvement. TCS will also work on improving human-machine collaboration using AI, which will affect 15,800 employees globally. 

UPM has been focusing on integrating AI and automation into its operations to make IT services more cost-effective and scalable. The company operates production facilities in 11 countries and reported an annual turnover of EUR 10.3 billion.

TCS’ Presence in Finland

TCS has been operating in Finland for over 25 years and has been recognised as a top employer in the region. The company has received high customer satisfaction ratings in the Nordic region for the past 15 years.

The agreement between TCS and UPM is expected to bring long-term changes to UPM’s IT framework by introducing AI-based automation and optimising various digital processes.

Market Performance 

As of February 14, 10:43 AM, Tata Consultancy Services Ltd (TCS) is trading at ₹3,919.65, up ₹9.50 (0.24%) for the day. However, the stock has declined 2.91% over the past five days, 7.40% in the past month, and 4.40% over the past year.

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