How to Get Refund from BluSmart Wallet?

Following the market regulator SEBI’s decision on Gensol Engineering founder backed BluSmart, a cab services provides has temporarily paused its services in key Indian cities including Delhi NCR, Mumbai, and Bengaluru. The co-founders, Anmol Singh Jaggi and Puneet Singh Jaggi also the promoters of Gensol Engineering.

Impact on BluSmart Operations and Users

Since Wednesday, April 16, 2025, BluSmart users have reported being unable to schedule rides through the app. Booking services have ceased in major zones like Delhi Airport and certain areas of Gurugram. While the app remains available for download, its functionality appears restricted, and many users are now exploring alternative travel options.

How to Request a Refund from the BluSmart Wallet?

For users with existing balances in their BluSmart wallets, the company has provided a way to initiate a withdrawal:

1. Open the BluSmart app.
2. Tap the menu icon and navigate to the Help section.
3. Select Blu Wallet from the list.
4. Scroll down to the section that asks,“Does this resolve your issue?” and select the thumb-down icon.
5. This opens a channel to contact customer support and submit a refund request.

Refunds may take approximately 5–7 business days to reflect in your original payment source.

Also Read: Gensol Engineering Shares Lower Circuit; Anmol Singh Jaggi Resigns Amid SEBI Probes

Background on the SEBI-Gensol Probe

BluSmart’s ties to Gensol Engineering have come under scrutiny due to SEBI’s findings that the Jaggi brothers allegedly diverted public company funds for personal and unrelated use. The ₹262 crore in question was part of a government-backed loan issued by IREDA and Power Finance Corporation to support Gensol’s EV acquisitions. These developments have cast uncertainty over BluSmart’s operations and future prospects.

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