Vodafone Idea (Vi) has announced a strategic partnership with IBM to strengthen its digital transformation journey. The collaboration focuses on streamlining operations, enhancing service reliability, and improving customer-centric delivery by integrating AI and automation into core business functions.
Vi today announced a strategic collaboration with IBM to help streamline operations, improve service reliability, enhance the customer experience, and accelerate the seamless delivery of digital initiatives, using artificial intelligence (AI) and the implementation of a unified DevOps execution model fuelled by automation. Key to the effort is a newly established AI Innovation Hub, designed to continuously modernise Vi’s IT and business processes.
The Hub aims to bring together experts from Vi and IBM Consulting to co-create cutting-edge AI solutions, automation tools, and digital accelerators powered by IBM’s industry-leading AI capabilities. The AI Innovation Hub will work closely with the unified DevOps team to find effective avenues of infusing AI into the development and operations function of Vi.
As per the press release, Jagbir Singh, Chief Technology Officer, Vodafone Idea, stated, “Our collaboration with IBM marks a pivotal milestone in Vi’s digital journey. It reflects our commitment to AI-led innovation and our ambition to drive accelerated growth through intelligent decision-making and automation. The AI Innovation Hub will play a critical role in modernising our operations and expediting our go-to-market execution of critical business initiatives through faster software development cycles, setting new benchmarks for the telecom industry”.
Working alongside IBM Consulting’s AI and DevOps experts, Vi aims to deliver smarter digital experiences, enhance IT agility, and unlock new revenue opportunities. The organisation’s AI-enabled unified DevOps implementation will tap into IBM’s global partner ecosystem, accelerators, and deep industry knowledge to support continuous innovation while helping strengthen Vi’s long-term digital resilience.
As per the press release, Juhi McClelland, Managing Partner, IBM Consulting, IBM Asia Pacific, stated, “India’s telecom sector stands at the crossroads of surging data consumption, rapid digital transformation, and large-scale 5G deployments. In this dynamic landscape, our collaboration with Vi allows IBM to serve as a strategic enabler to help modernise the organisation’s IT ecosystem, enhance operational efficiencies, and fast-track its digital transformation. Vi’s AI Innovation Hub is a testament to the power of co-creation, where IBM consultants can provide best practices and support efforts to build a future-ready digital foundation powered by AI and automation”.
Read More: Vodafone Idea Share Price in Focus as Telco Seeks Non-Bank Funding, Pushes for AGR Settlement!
As of August 19, 2025, at 2:08 PM, VI share price is trading at ₹6.57 per share, reflecting a gain of 1.86% from the previous closing price. Over the past month, the stock has declined by 13.76%.
The Vi-IBM partnership marks a significant leap for India’s telecom industry, combining AI, automation, and DevOps to strengthen digital resilience, deliver superior customer experiences, and accelerate growth. The AI Innovation Hub stands as a beacon of co-creation and technological transformation in the evolving digital era.
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Published on: Aug 19, 2025, 3:40 PM IST
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