On October 30, 2025, Tata Communications announced a strategic alliance with NiCE to transform global contact centres through AI-powered customer engagement. The collaboration integrates Tata Communications Kaleyra’s Customer Interaction Suite with NiCE’s CXone Mpower platform, delivering intelligent, automated, and hyper-personalised customer experiences across more than 190 countries.
Through this partnership, enterprises can leverage Tata Communications’ secure digital infrastructure, agentic AI tools, and managed services, combined with NiCE’s advanced CX automation capabilities, to modernise their contact centres. The initiative aims to evolve traditional support units into AI-powered growth engines that anticipate customer needs and enhance operational efficiency.
Central to this offering is Tata Communications’ Kaleyra TX Hub, a modular orchestration platform that unifies a company’s customer experience stack. The TX Hub enables drag-and-drop deployment, sentiment analysis, and personalised agent dashboards. This makes it easier for enterprises to transition to modern CX platforms like NiCE CXone Mpower with minimal disruption.
Gaurav Anand, Vice President and Global Head — Customer Interaction Suite, Tata Communications, stated: “Every customer interaction shapes loyalty. Our partnership with NiCE empowers enterprises to deliver intelligent, seamless, and agent-first contact centre experiences. It sets a new benchmark for service transformation, where AI meets automation and every conversation becomes smarter.”
Darren Rushworth, President, NiCE International, added: “This partnership unites two industry leaders with a shared vision to help enterprises deliver smarter, more personalised customer experiences that drive measurable impact. Backed by Tata Communications’ global reach, we’re turning every interaction into an opportunity for value, loyalty, and competitive advantage.”
NiCE (NASDAQ: NICE) is a global AI leader that enables people-first automation across 150+ countries. Its CXone Mpower platform integrates AI-driven engagement, workforce optimisation, and workflow orchestration, helping organisations deliver proactive and intelligent customer experiences at scale.
A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global digital ecosystem enabler operating in over 190 countries. The company supports digital transformation for enterprises through cloud, connectivity, collaboration, and media solutions. With 300 of the Fortune 500 as clients, Tata Communications connects businesses to 80% of the world’s leading cloud providers.
Read More: Tata Communications and AWS Partners to Build AI-Optimised Network in India!
On October 30, 2025, Tata Communications share price opened at ₹1,909.70 on NSE, near the previous close of ₹1,909.70. During the day, it surged to ₹1,940.60 and dipped to ₹1,900.20. The stock is trading at ₹1,908.40 as of 11:12 AM. The stock registered a marginal change of -0.07%.
Over the past week, it has moved up by 0.65%, over the past month, it has moved up by 18.29%, and over the past 3 months, it has moved up by 8.52%.
The Tata Communications–NiCE partnership represents a significant step toward the future of AI-enabled customer experience. By combining Tata Communications’ Kaleyra platform and NiCE’s CXone Mpower technology, enterprises can now unlock intelligent, secure, and personalised contact centre experiences that drive loyalty and business growth.
Disclaimer: This blog is intended solely for educational purposes. The companies and securities mentioned are provided as examples and do not constitute investment advice or recommendations. Readers should conduct independent research and consult professional advisors before making investment decisions.
Investments in the securities market are subject to market risks. Please read all related documents carefully before investing.
Published on: Oct 30, 2025, 1:54 PM IST
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