Irregular Toll Collection: NHAI Imposes 2-Year Ban on 14 Agencies, Forfeits ₹100 Crore

In a decisive move to reinforce transparency and accountability in toll operations, the National Highways Authority of India (NHAI) has debarred 14 user fee collection agencies for their involvement in irregular activities at toll plazas. This action underscores NHAI’s zero-tolerance approach towards contract violations and its commitment to efficient highway operations.
Investigation Led by UP Special Task Force
The trigger for this sweeping action was a raid conducted by the Uttar Pradesh Special Task Force (UP STF) at the Atraila Shiv Ghulam Toll Plaza in Mirzapur district. Based on the findings and an FIR lodged thereafter, NHAI promptly initiated an internal review.
Show-cause notices were issued to the involved agencies, requiring them to justify their conduct. However, the responses were deemed unsatisfactory and failed to align with the contractual obligations stipulated by NHAI.
Agencies Debarred and Security Worth ₹100 Crore Forfeited
As a consequence, 14 agencies have been debarred for a period of 2 years. This action is in direct response to their violation of the contract agreement. In addition, performance securities valued at over ₹100 crore have been forfeited and are being encashed due to breach of contract.
Continuity of Toll Operations Ensured
To avoid disruption in toll collection and ensure the continued smooth functioning of toll plazas previously operated by the debarred agencies, NHAI will be appointing new agencies. The defaulting entities will be notified to hand over operations to the newly appointed concessionaires.
Commitment to Transparency and Accountability
This unprecedented move demonstrates NHAI’s focus on upholding the highest standards of integrity in toll operations. The authority has reaffirmed that any contractual lapse will invite strict action, including debarment from future projects and financial penalties.
Conclusion
NHAI’s proactive stance sends a strong message to all stakeholders involved in national highway management—non-compliance and malpractice will not be tolerated under any circumstances.
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Published on: Mar 21, 2025, 12:33 PM IST

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