Indian Railways: If Your Luggage Is Stolen on a Train, Who Should You Contact?

When luggage is stolen during a rail journey, Indian Railways provides clear channels for passengers to report the incident without interrupting their travel plans. 

Contact Points for Luggage Theft on Trains 

The Ministry of Railways advises that passengers should first approach the train conductor, coach attendants, guards or any GRP/RPF officer present on the carriage.  

These officials issue an FIR form which the passenger fills and returns. The completed form is then forwarded to the relevant police station for action. This process eliminates the need to disembark solely to lodge a police report. 

Using the RailMadad App and Helpline 139 

RailMadad, the official mobile application, allows users to register a complaint in real time. The app integrates with the 24 × 7 helpline 139, which is linked to the national emergency number 112. Passengers can submit details of the theft, upload photos and receive a reference number for follow‑up. 

Read More: Indian Railways Initiates Assessment to Identify Viable Routes for 7 New Bullet Train Corridors! 

Assistance at RPF Posts and Station Counters 

At major railway stations, RPF Assistance Posts are available to help passengers complete FIR paperwork. If the incident occurs near a station, passengers may also visit the station’s RPF counter for direct support.  

The Railway Protection Force works alongside State Government GRP units to ensure coordinated security measures across all routes. 

Conclusion 

Passengers experiencing luggage theft can rely on on‑board staff, the RailMadad platform, helpline 139 and RPF assistance posts to file complaints promptly, ensuring that travel is not disrupted while the matter is investigated. 

Disclaimer: This blog has been written exclusively for educational purposes. The securities or companies mentioned are only examples and not recommendations. This does not constitute a personal recommendation or investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions. 

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.