The Company was originally incorporated at Gujarat as 'Focus Business Solution Private Limited' on 10th November, 2006 under the provisions of Companies Act, 1956 vide Certificate of Incorporation is
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sued by the Registrar of Companies, Gujarat, Dadra and Nagar Haveli. Consequent, upon the conversion of Company into Public Limited, name of the Company was changed to 'Focus Business Solution Limited' vide fresh Certificate of Incorporation on 24th March, 2020 issued by the Registrar of Companies, Ahmedabad, Gujarat. Mr. Mohamedamin Mohammad Nathani and Mr. Mohamedyaseen Muhammadbhai Nathani have laid the foundation of Company and since then heading the Company.
The Company has been evolved as a financial services company and is engaged in the business of debt collection services for Banks, NBFC and financial institutions. The Company has entered into agreements with India's leading banks, financial institutions and non-banking financial companies to act as authorized recovery/collection agents on behalf of them. The Company focus strategically timed action based on aging of delinquent account with emphasis of traditional methods such as tele-calling and field visits. The Company deploy manpower to visit and collect overdue payments of loans / credit cards / credit facilities advanced to borrowers by clients, who are engaged with service agreements. In occasional cases, the Company need to trace new address and contact details of borrowers as delinquent borrowers may relocate their address.
The Company through call centre do follow up over telecalls, to the defaulters for overdue payments. The Company has a fully equipped call centre with 64 workstation along with call recording, dialer and CRM facility. It also does repossessions of vehicles or other hypothecated assets on the request of clients, in case, the defaulting borrowers are unable to repay of its loan over dues.
The Company have worked on over two lakhs customer's data base from pickup to recovery category of all kind of products such as personal loan, business loan, vehicle loan, loan against properties, two wheeler loan, equipment loan, SME loans, Gold loan with different banks and NBFCs with pool size of more than Rs. 200 Crores. The Company Promoters are working from head office based in Surat and branches at Baroda, Bharuch, Vapi, Anand, Ahmedabad, Rajkot, Palanpur and call centre from another branch at Surat. The Company has a staff strength of around 551 which included 58 staff on payroll and 493 staff hired on contractual basis and each of the staff is fully trained and all types of assignment like recovery, collection, field investigation and other allied services.
The Company is strictly bound by code of conduct issued by banks and financial institutions in accordance with RBI guidelines of Fair Practices Code. Such code of conduct is strictly followed during visit to borrowers as well as follow up calls. Internal records are maintained to monitor the performance of each field executive and back-office staff. Daily checking of receipt books to avoid any discrepancies, prompt feedback and daily reporting to Collection Manager regarding collection and repossessions are the part of Company's business process.
The Company have a robust electronic retail collection administrative programme (RCAP) i.e., myrcap.in, which is an intelligent debt recovery solution and can deliver high Promise-to-Pay (PTP) rates effectively. Automating daily operational task of collection agents minimizes the time spent on unproductive task so that they can dedicate working time to critical issues. The Company has a scalable, modern and sophisticated technology infrastructure capable of servicing clients from pickup to recovery and every offices are well equipped with modern amenities and facilities like computer, fax, IP Cameras, internet, dialer, smart CRM and mobile application.
The Company is using digital ways to strengthen services like Mobile Application i.e. 'fTouch' to track manpower, allotment of task, punching defaulters' response, commitments and queries, using dialer for tele-calling to payment reminders to defaulters of its clients. The Company has entered in to an agreement dated 1st April, 2019 with Nathani Software Pvt. Ltd. for availing all these digital services.
The Company issued 7,90,000 Equity Shares by way of Bonus Shares in the ratio of 1:1 (i.e. one fully paid equity shares for every one equity shares already held) and the said Bonus Shares were allotted at the meeting of the Board of Directors held on 06th October, 2020.
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