MakeMyTrip Partners With OpenAI to Power AI-Led Travel Bookings

MakeMyTrip has entered into a collaboration with OpenAI to embed advanced artificial intelligence capabilities into its travel ecosystem, aiming to convert high-intent conversations into seamless bookings across its platform. 

AI Integration Through Myra Interface 

The partnership enables travellers to move directly from conversational discovery to confirmed bookings using MakeMyTrip’s generative AI assistant, Myra. By leveraging OpenAI’s APIs, the platform will deliver structured and transaction-ready options across flights, hotels and ancillary services. 

This marks a transition from traditional search-based discovery to AI-led interactions that interpret intent and present bookable outcomes in real time. The integration connects OpenAI’s generative intelligence with MakeMyTrip’s proprietary travel data, allowing personalised responses at scale. 

As per news reports, Rajesh Magow, Co-Founder and Group CEO of MakeMyTrip, said, “Our collaboration with OpenAI ensures that when travellers start their journey through conversation, MakeMyTrip becomes a seamless extension of that discovery process.” 

Oliver Jay, Managing Director, International at OpenAI, said, “MakeMyTrip is using OpenAI’s APIs to make travel planning feel less like filtering and more like a conversation,” adding that advanced AI can transform how consumers engage with platforms. 

Expanding AI Adoption Across Travel 

MakeMyTrip has been embedding AI across the travel lifecycle for several years. Its AI assistant Myra currently manages over 50,000 conversations daily in languages including Bengali, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu and English.  

More than 45% of these AI-led queries originate from Tier-2 and smaller cities, supported by vernacular and voice-enabled features. 

Industry observers note that online travel platforms are increasingly shifting from conventional search engines to conversational AI systems that guide users from inspiration to transaction.  

The emphasis on regional language and voice interfaces reflects the rapid expansion of India’s digital travel consumer base. 

Read More: Yatra Online Shares in Focus: Promoter Entity Sold 1.8% Stake in Open Market! 

Conclusion 

By combining OpenAI’s generative capabilities with its own travel marketplace infrastructure, MakeMyTrip is positioning itself to deliver highly customised, conversation-driven and instantly bookable travel solutions in India’s evolving online travel market. 

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