IndiGo to Hire External Experts to Uncover Cause of Widespread Flight Cancellations Crisis

As per Moneycontrol report, Following a widespread operational disturbance caused by the mass cancellation of flights, IndiGo has announced the engagement of external experts to examine the root causes.  

The disruption, which peaked on December 5, 2025, was linked to the airline's failure to adjust planning under tighter safety regulations. 

IndiGo Responds to Massive Operational Setback 

IndiGo has faced nationwide scrutiny after it cancelled thousands of flights since the beginning of December. Chairman Vikram Singh Mehta issued a public apology on December 10, 2025, acknowledging that the airline has let down its customers.  

He confirmed that external technical experts will be brought in to conduct a full investigation into the operational breakdown. Mehta described the cancellations as a “blemish” on IndiGo’s record and said the airline would learn from this incident to prevent recurrence. 

Compliance with Aviation Safety Rules 

The issue partly stemmed from revised Flight Duty Time Limitations (FDTL) imposed by the aviation authorities to regulate pilot fatigue. IndiGo chairman clarified that the airline had complied with FDTL norms since July and November and did not attempt to bypass any rules.  

Further, he refuted claims suggesting the airline had engineered the crisis to pressurise authorities into amending aviation rules. 

Regulatory Oversight Intensifies 

In light of the widespread disruptions, the Directorate General of Civil Aviation (DGCA) has decided to form an oversight team to monitor the situation. The DGCA also summoned IndiGo’s CEO Pieter Elbers to present a full report, including comprehensive data on the operational breakdown.  

On December 11, 2025, nearly 220 flights were still cancelled at airports in Delhi, Mumbai and other key cities, even as the airline claimed a return to normal operations. 

Read More: IndiGo Shares Decline as Operational Disruptions Continue; Check Mutual Funds with Highest Exposure in October! 

Company Apology and Corrective Measures 

Mehta apologised unconditionally to customers, shareholders, government, and employees. He emphasised the airline’s commitment to addressing valid concerns and acknowledged the fair criticism received.  

The airline will implement corrective measures based on findings from the external review to mitigate similar occurrences in the future. 

InterGlobe Aviation Share Price Performance  

As of December 11, 2025, at 2:47 PM, InterGlobe Aviation share price on NSE was trading at ₹4,794.00 down by 0.24% from the previous closing price. 

Conclusion 

IndiGo’s engagement of external experts signifies an internal review aimed at restoring customer trust and ensuring compliance with aviation regulations. Regulatory bodies are actively involved in monitoring the outcome of this issue. 

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