How To Access and Use Kar Saathi: The IT Department’s AI Chatbot for Simpler ITR Filing

The Income Tax Department of India has introduced Kar Saathi, an AI powered chatbot built to support taxpayers during ITR filing.  

It is integrated into the official e filing portal and offers round the clock help on tax compliance, forms, procedures, and related queries. 

How To Access Kar Saathi on The E Filing Portal? 

To use Kar Saathi, taxpayers need to visit the official Income Tax Department website at incometax.gov.in.  

On the homepage, the chatbot widget is available for quick access. Users can ask general questions without logging in, which is useful for understanding tax rules, deadlines, and forms. 

For more personalised help, such as checking refund status, reviewing PAN linked notices, or getting support related to a specific return, users need to log in with their PAN and portal credentials. 

How To Use Kar Saathi? 

Kar Saathi is the Income Tax Department’s AI chatbot available on the Income Tax e Filing portal. It helps users understand tax related questions, ITR filing, refund issues, notices, and other basic compliance matters. 

Step 1: Visit The Official Income Tax Website 

Go to the official portal: www.incometax.gov.in 

This is the starting point. Kar Saathi is available directly on this website. 

Step 2: Open The Kar Saathi Chatbot 

Once the homepage opens, look for the Kar Saathi chatbot icon, usually at the bottom right corner of the page. 

Click on it to begin. 

Step 3: Choose The Right Option 

After opening the chatbot, you may see options such as: 

• I have a query 
• Report Tax Evasion  

If your purpose is to understand ITR filing, refund status, tax rules, forms, or notices, choose I have a query. 

Step 4: Type Your Question in Simple Language 

Now type your question in plain and simple words. 

For example, you can ask: 

• How do I file ITR 1 for AY 2026 to 27? 
• Which ITR form should I use? 
• Why is my refund delayed? 
• How do I e verify my return?  

The chatbot is designed to understand normal language, so there is no need to use technical tax terms. 

Step 5: Read The Response Carefully 

Kar Saathi will give you an instant reply with guidance. It may explain: 

• which form may apply 
• what a tax term means 
• what steps you need to follow 
• what action is needed next  

It works like an interactive help desk available any time. 

Step 6: Take Action on The Portal 

After getting the answer, follow the guidance on the portal. 

For example, Kar Saathi may help you understand the next step, but you still need to: 

• fill in the return yourself 
• check your details 
• submit the form 
• complete e verification  

Key Features of Kar Saathi for Taxpayers 

One of its main strengths is 24/7 AI assistance, which means help is available at any time. It also offers step by step guidance for choosing the correct ITR form, such as ITR 1, ITR 2, or ITR 3, depending on the user’s situation. 

Another useful feature is simplified tax language. Complex provisions under the new Income Tax Act, 2025 are explained in easier words. The chatbot also supports both Hindi and English, making it more accessible. Unlike a basic FAQ tool, it can understand context and respond with more relevant guidance. 

What Kar Saathi Can and Cannot Do? 

Kar Saathi can explain tax rules, guide users on form filling, help with refund tracking, and support e verification related queries. However, it cannot file an ITR on behalf of the taxpayer. The final submission still has to be completed manually by the user. 

Read More: Income Tax Dept Launches ‘Kar Saathi’ Website Ahead of ITR Season: AI Chatbot, Simpler Filing Promised! 

Conclusion 

Kar Saathi is a useful addition to the Income Tax Department’s e filing portal for AY 2026 to 27. It makes ITR filing more accessible by offering timely guidance, simpler explanations, and contextual support, while still keeping the filing responsibility with the taxpayer. 

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