Ride-hailing behaviour in India saw a sharp shift in 2025, with Uber recording a significant jump in usage across cities, travel categories and vehicle types.
Changing work patterns, increased intercity mobility and rising adoption of electric vehicles contributed to a year of record activity on the platform.
Uber users in India completed around 3.2 million trips during the year, travelling a combined 11.6 billion kilometres. This represented a 26.5% increase compared to the previous year, highlighting sustained demand for app-based mobility.
Delhi emerged as the largest market by ride volume, followed by Mumbai, Hyderabad, Pune and Bengaluru. Mumbai and Kolkata stood out as the most active late-night cities, while Kochi and Thiruvananthapuram recorded some of the best passenger behaviour ratings. Bhubaneswar reported the fastest average driving speeds among Indian cities.
Weekend travel patterns showed Mumbai, Guwahati and Chennai leading in bookings, with Fridays consistently being the busiest day. December 12, a Friday, recorded the highest ride volumes of the year. The most popular booking time was around 6 p.m., coinciding with the end of the workday for many commuters.
Passenger ratings remained strong throughout the year, averaging 4.76 out of 5 nationally. Kochi stood out for rider conduct, with an average rating of 4.91 and more than 98% of trips receiving a 5-star score.
These ratings reflect improved awareness of platform etiquette and smoother rider-driver interactions across multiple cities.
Intercity travel continued to gain traction, particularly for shorter routes. Mumbai-Pune ranked as the most frequently travelled intercity corridor, followed by Delhi-Agra and Bengaluru-Mysuru. Tourist destinations such as Agra, Mysuru, Puri and Lonavala remained popular choices for outstation trips.
At the longer end of the spectrum, the year also saw several marathon journeys. The longest recorded trip was a round journey from Gurgaon to Ahmedabad and back, covering nearly 1,827 kilometres. Other extended routes included trips from Delhi to Srinagar, Prayagraj and Ahmedabad.
Green mobility gained further momentum in 2025. Uber users travelled approximately 365 million kilometres in electric vehicles, spending over 54 million hours in EVs during the year.
Premium services also saw increased adoption, with Uber Black logging more than 34 million kilometres. Meanwhile, Uber Pet gained popularity, with riders travelling close to 800,000 kilometres with their pets, reflecting changing travel preferences among urban users.
Read More: Uber Expands Digital Offerings with ONDC Partnership!
Uber’s 2025 data highlights how ride-hailing in India is evolving beyond basic commuting into a broader mobility ecosystem. Growth in intercity travel, electric vehicles, premium services and behavioural improvements suggests a more mature and diversified market, setting the stage for further expansion in the years ahead.
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Published on: Jan 7, 2026, 1:43 PM IST
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