Zomato Partners with HDFC Pension to Introduce ‘NPS Platform Workers Model’ for Delivery Partners

Zomato, in partnership with HDFC Pension, has initiated a National Pension System (NPS) model for its vast network of gig-based delivery partners. This move aims to address the lack of retirement planning facilities among platform workers and brings them into the formal financial ecosystem.

Zomato’s NPS Model for Delivery Partners: A Step Towards Financial Security

As of October 1, 2025, Zomato has implemented the 'NPS Platform Workers Model' in collaboration with HDFC Pension and PFRDA. Within the first 72 hours of integration, over 30,000 delivery partners generated their Permanent Retirement Account Numbers (PRANs). The company targets to onboard more than 1,00,000 partners with NPS accounts by the end of 2025, offering them structured retirement plans.

Digital Onboarding and Contribution Flexibility

This NPS model simplifies the registration process using digital KYC or eKYC. Gig workers can activate their accounts smoothly with minimal paperwork, further submitting any additional details later. The pension contributions can be made in small, regular amounts, which adds financial flexibility for workers earning variable incomes.

Portability and Long-Term Benefits

The model's portability ensures that the pension benefits are retained even if workers shift jobs or platforms. It adds long-term financial security with both lump sum amount and monthly pensions upon retirement, bridging a major gap in social security for informal sector workers.

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Significance for India’s Expanding Gig Workforce

With Zomato supporting around 5,09,000 active delivery partners monthly and India’s gig workforce expected to reach 2.35 crore by FY 2029-30, the NPS model directly addresses a large demographic lacking retirement planning. This initiative contributes to financial inclusion and national goals of social security for all.

Conclusion

Zomato and HDFC Pension's NPS model pioneers formal retirement planning for gig workers. By combining digital ease, flexibility, and long-term security, it sets a framework that could be replicated across other gig platforms and sectors in India.

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