Paytm has introduced a new AI-powered travel app called Paytm Checkin, designed to make travel planning easier and more personal for users. The app brings together bookings for flights, trains, buses, and metro networks under one platform, supported by artificial intelligence for seamless user experience.
The standout feature of Paytm Checkin is its in-app AI assistant, which allows users to browse and book travel options using a conversational interface. This means users can interact with the app by simply typing or speaking their preferences.
The AI system helps users find the best options, recommends destinations, and even curates personalised itineraries based on past bookings and travel patterns. Currently, these advanced AI capabilities are being tested in the beta phase, as Paytm gathers user feedback to further refine the experience.
The launch of Paytm Checkin is part of the company’s larger strategy to integrate artificial intelligence (AI) across its products and services. Paytm is increasingly focusing on AI-driven innovation to improve customer experience and operational efficiency.
The company has already begun using AI across its merchant-facing products, such as Paytm Soundbox and other devices, by adding AI-powered virtual agents. These agents assist merchants through voice commands, data insights, and analytics, making their day-to-day operations simpler and more productive.
Paytm believes that as AI continues to evolve, it can be leveraged to deliver smarter, faster, and more intuitive services to both consumers and businesses.
While the Paytm Checkin app is currently in its early stages, the company may explore subscription-based pricing models for its AI-led services in the future. The move would turn AI into a key revenue driver, rather than just a cost-efficiency tool.
By expanding its portfolio of AI-enabled products, Paytm aims to strengthen its topline growth and position itself as a leader in the use of emerging technologies within the Indian fintech and travel ecosystem.
Read more: EPFO Urges Employers to Register for PMVBRY Scheme to Boost Job Creation.
With the launch of Paytm Checkin, the company is taking a major step toward transforming how Indians plan and book their travel. By combining AI-driven insights with a user-friendly interface, Paytm aims to make travel simpler, faster, and more personal. As the app evolves, it could set a new benchmark for AI-first travel experiences in the country.
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Published on: Nov 7, 2025, 10:52 AM IST
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