The Department of Posts (DoP) has started issuing personalised cheque books for Post Office Savings Account (POSA) holders from May 8, as per news reports. The decision was communicated through an order issued by the Ministry of Communications.
Under the new system, cheque books will include printed customer details such as the account holder’s name, savings account number and India Post IFSC code.
Earlier, cheque books issued through post office savings accounts did not carry customer-specific printed information.
The Department said the facility has been introduced as part of changes in cheque issuance and account servicing procedures across post office banking operations.
Customers seeking personalised cheque books will need to visit their post office branch to submit requests.
The Department stated that online access through internet banking and mobile banking channels may be added in a later phase.
Applicants must maintain a minimum balance of ₹500 in the account. The mobile number of the primary account holder must also be linked with the customer identification file (CIF).
The Department has asked customers to ensure that KYC records and address details are updated before placing requests. Personalised cheque books will initially be issued with 10 cheque leaves.
The existing instant cheque book facility will continue. Customers can choose between cheque books issued immediately at branch counters and personalised cheque books delivered to the registered address.
According to the standard operating procedure, cheque leaves issued beyond the annual free limit will attract a charge of ₹2 per cheque leaf along with applicable GST.
The Department has also introduced restrictions on cheque book issuance for dormant and frozen accounts. Multiple cheque book requests may not be processed until earlier requests are completed.
Utility Forms Private Ltd. has been appointed as the printing and personalisation vendor for the service. Printing and dispatch work will be handled through facilities located in Delhi and Chennai.
Cheque books will be sent through Speed Post, with the originating post office branch shown as the sender on the package.
The Department has issued instructions regarding verification, dispatch tracking, and handling of undelivered cheque books.
Any undelivered cheque book will be returned to the concerned branch and stored securely for up to 45 days before cancellation procedures are initiated.
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India Post has issued operational guidelines covering cheque book issuance, delivery and handling of undelivered consignments. The personalised cheque book facility became effective from May 8.
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Published on: May 14, 2026, 2:40 PM IST
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