Swiggy’s Hyperlocal Delivery Service Genie Stopped Temporarily in Multiple Cities

According to news reports, Swiggy has paused its Genie service, a hyperlocal delivery service which offered pickup and drop-off facilities, in several cities. The feature is missing or marked as “temporarily unavailable” in places like Bengaluru, Delhi-NCR, Mumbai and Pune. Swiggy offer Genie service in nearly 70 cities.

Reason Behind the Suspension

Swiggy mentioned “operational issues” as the reason for stopping the Genie service. While the exact date of return is not known, the company assured users that efforts are being made to resume the service soon.

This move aligns with a wider trend in quick commerce. For instance, Zomato’s recent closure of its “Quick” 15-minute food delivery service after only four months illustrates this shift. These adjustments indicate platforms are re-evaluating their strategies to prioritise services with greater operational efficiency and more evident customer demand.

Genie Faced Similar Issues Before

This isn’t the first time Genie has been paused. Back in 2022, Swiggy had stopped the service in cities like Bengaluru, Mumbai and Hyderabad due to high demand for food delivery and Instamart services.

Focus Shifts to Bolt Service

The suspension comes soon after Swiggy expanded its 10-minute delivery service called Bolt to 500 cities. Bolt delivers selected food items quickly from nearby restaurants and now makes up over 10% of Swiggy’s total orders. It has more than 45,000 restaurants, including top chains like KFC, McDonald’s and Subway.

Read More: Swiggy Allots ₹443 Cr Worth Shares to Employees Under ESOP

Share Performance 

As of May 05, 2025, at 11:40 AM, Swiggy Limited share price is trading at ₹321.15 per share, reflecting a surge of 5.19% from the previous closing price. Over the past month, the stock has declined by 0.17%. The stock’s 52-week high stands at ₹617.30 per share, while its low is ₹303.00 per share.

Conclusion

Swiggy’s pause on Genie highlights a shift in focus toward faster delivery with Bolt, as the company adapts to growing demand and operational priorities.

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