Tata Consultancy Services (TCS) has announced a significant expansion of its long-standing partnership with Aviva, the UK’s leading insurance, wealth and retirement provider.
Under the expanded engagement, end-to-end policy administration services will now cover more than 6.5 million policies. These will be managed by Diligenta UK, TCS’ FCA-regulated subsidiary, on behalf of Aviva, marking a major scale-up of the collaboration.
As part of the expanded arrangement, Aviva has entrusted TCS with an additional portfolio of its Life Insurance business. This move enables Aviva to extend the transformed services, customer experiences and operational outcomes that have defined the partnership over the years.
The focus remains on delivering enterprise-wide digitisation aligned with the UK’s New Consumer Duty Principles, ensuring fair value, transparency and positive outcomes for customers.
The expanded services will support a customer-first approach through enhanced self-service capabilities, digitally powered service delivery centres and a simplified technology landscape. These initiatives aim to improve accessibility, reduce turnaround times and provide consistent experiences across channels for policyholders and advisers.
TCS is leveraging its BaNCS platform and deep domain expertise to enhance service quality and operational efficiency. Diligenta has already migrated several million policies to the TCS BaNCS digital core and will continue delivering highly automated, data-driven services. The platform supports conversational interfaces, agile product configuration and rapid product launches, significantly reducing time-to-market.
The BaNCS ecosystem offers advanced APIs, straight-through processing, first-point resolution and embedded risk controls. This enables insurers to provide contextualised communications, improved information access and faster issue resolution. Policyholders benefit from greater transparency and control, while operational teams gain efficiency and scalability.
The partnership further reinforces TCS’ position as a trusted innovation partner in the UK. With a 50-year presence in the country, TCS works with over 200 leading British brands and has committed to creating 5,000 new jobs in the UK over the next three years. The company also holds a leading position in customer satisfaction among IT service providers.
On December 18, 2025, TCS share price opened at ₹3,228.00, up from its previous close of ₹3,217.80. At 3:30 PM, the share price of TCS was trading at ₹3,282.50, up by 2.01% on the NSE.
Also Read: TCS Expands Global Footprint with Incorporation of WOS in Bhutan!
The expanded partnership between TCS and Aviva highlights the growing role of digital platforms in transforming insurance operations. By combining scale, technology and customer-centric design, the collaboration is set to deliver enhanced outcomes for millions of policyholders across the UK.
Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a private recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions.
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Published on: Dec 18, 2025, 3:35 PM IST
Nikitha Devi
Nikitha is a content creator with 7+ years of experience in the financial domain. Specialising in personal finance, investments, and market insights, Nikitha simplifies complex financial topics, making them accessible to readers.
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