Bank CTBC Indonesia has completed a major digital transformation by deploying Infosys Finacle's cloud-hosted Digital Banking Solution Suite. This strategic move aims to enhance the bank’s operational capabilities and improve customer experience while reducing cost and increasing agility.
Infosys Finacle, a division of EdgeVerve Systems, confirmed that Bank CTBC Indonesia has completed the implementation of its comprehensive digital banking suite. The upgrade modernises the bank’s core systems, including loans, deposits, trade finance, payments, and customer data management, all fully integrated with its online banking and loan origination systems.
The bank has transitioned to a PostgreSQL database as part of its digital shift. This migration has yielded significant performance enhancements, including over 300% reduction in bulk processing time. In addition to operational speed, the bank reports a notable decrease in total ownership costs and improved scalability of services.
Described as a critical milestone of its broader “Journey Next” roadmap, Bank CTBC Indonesia is aiming to strengthen its competitive positioning in Indonesia’s evolving banking landscape. With cloud-native solutions in place, the bank is positioned to deliver better and faster digital services to both retail and corporate clients.
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Bank CTBC Indonesia, a subsidiary of Taiwan-based CTBC Group, operates across 11 branches and manages total assets worth IDR 22.86 trillion. Infosys Finacle's digital solutions are currently deployed by banks in over 100 countries and serve more than 1 billion individuals and millions of enterprises worldwide.
Bank CTBC Indonesia’s adoption of Infosys Finacle's cloud-powered banking suite marks a significant leap in digital transformation. With enhanced operational efficiency, improved scalability, and reduced costs, the bank is well placed to meet the demands of a rapidly digitising financial ecosystem.
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Published on: Sep 9, 2025, 1:18 PM IST
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