India Post Payments Bank Commemorates 8 Years of Doorstep Digital Banking, Reaches 12 Crore Customers

On September 1, 2025, India Post Payments Bank (IPPB) celebrated its 8th Foundation Day, highlighting its significant journey in financial inclusion. From leveraging post offices to introducing digital banking, IPPB has consistently empowered citizens, particularly in rural and underserved areas.

India Post Payments Bank at 8: A Milestone in Financial Inclusion

Since its inception on September 1, 2018, IPPB has onboarded over 12 crore customers and processed billions of digital transactions. By utilising more than 1.64 lakh post offices and around 1.90 lakh Postmen and Gramin Dak Sevaks (GDS), the bank has become a global benchmark in last-mile banking. The focus remains on delivering accessible, affordable financial services to every corner of India.

Innovative Services Powering Growth

IPPB’s portfolio has expanded with offerings like DigiSmart Digital Savings Account and the Premium Aarogya Savings Account, which combines banking with healthcare benefits. Aadhaar-based Face Authentication, the RuPay Virtual Debit Card, Bharat BillPay integration, and AePS have further enabled seamless and secure digital banking directly at customers’ doorsteps. 

The bank has also become a critical channel for disbursing DBT, pensions, credit facilitation, and insurance across rural India through partner institutions.

Read More: Indian Post Payments Bank Pushes for Hiring Freeze Lift After Turning Profitable in FY25!

Human Banking at Your Doorstep

IPPB's impact is not only technological but also human-driven. With nearly 3,00,000 postal employees, including Postmen and GDS, the bank has effectively created a decentralised banking model. Ordinary citizens now rely on these personnel to access formal banking services, process transactions, and manage their savings without visiting a physical branch.

Robust Digital Banking Ecosystem

Leveraging India Stack, IPPB fosters a paperless, cashless, and presence-less banking system. Services are offered in 13 languages, ensuring accessibility for a diverse customer base. The bank operates in all 5.57 lakh villages and towns, promoting financial empowerment and contributing to Digital India’s goals of a less-cash economy.

Conclusion

India Post Payments Bank stands as a key pillar in India’s journey toward universal banking access. With 12 crore customers, vast postal infrastructure, and digitally empowered personnel, IPPB reaffirms its commitment to transforming how Indian citizens engage with banking anytime, anywhere, at their doorstep.

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