The Employees’ Provident Fund Organisation (EPFO) offers a dedicated online platform called EPFiGMS, which stands for EPF Grievance Management System. This platform helps members, employers, and pensioners quickly resolve issues related to their provident fund accounts.
The EPFiGMS portal improves transparency and efficiency, streamlining EPF grievance resolution. This is done by connecting employees directly with the concerned EPFO regional office. In this article, you’ll learn what EPFiGMS is, why it was launched, and how to raise a grievance in EPFO without visiting any office, and how to track your complaint until it is resolved.
Key Takeaways
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EPFiGMS is the official online grievance portal from EPFO that allows PF members, pensioners, and employers.
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The platform is used to raise and resolve various issues, including delays in PF withdrawals, incorrect passbook entries, transfer problems, and KYC-related discrepancies.
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Users can register a complaint by visiting the official portal online.
What is EPFiGMS?
The Employees' Provident Fund Organisation established EPFiGMS as the official ePF grievance site to handle and resolve employee complaints. For instance, problems with insurance, pensions, and provident funds. This online portal provides employers, retirees, and members with a centralised way to record, track, and manage EPFO issues without visiting a local EPFO office.
By digitising the entire grievance-handling process, EPFiGMS has improved transparency, accountability, and trust in EPFO’s services. The portal ensures faster resolution by digitally connecting the complainant with the appropriate officer and keeping them informed through status updates and email/SMS alerts.
Who Can Raise an EPF Grievance?
Below are the categories of individuals eligible to raise a complaint through the EPF grievance system.
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Employees and PF Members: Individuals with an active Universal Account Number (UAN) associated with their PF account may register a provident fund grievance for issues such as incorrect passbook entries, delayed claim payments, or transfer issues.
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Employers / Establishments: Companies registered under the EPF & MP Act, 1952, can raise issues such as contribution errors, establishment code disputes, or KYC-related discrepancies.
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Pensioners (EPS Beneficiaries): Grievances about pension arrears, PPO number issues, or account mismatches may be lodged by retired members getting benefits under the Employees' Pension Scheme of 1995.
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Minimum Eligibility Requirement: To authenticate a grievance on the official site, a valid UAN or PPO number is required.
The EPF grievance portal now allows users to file complaints for multiple PF accounts linked to the same UAN, verify identity via OTP on the registered mobile number, and raise grievances directly through the UMANG app for improved accessibility and faster response tracking.
EPF Grievance Categories Accepted by EPFO
The following are the key grievance categories that PF members and employers can select while registering a complaint:
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PF Withdrawal Issues: Delays or inaccuracies in the final, partial, or advance withdrawal of provident fund balances.
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PF Transfer Problems: Non-receipt or incorrect transfer of funds between previous and current PF accounts under the same or different establishments.
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Claim Settlement Delays: Pending claims that exceed regular processing durations or disparities in authorised claim amounts.
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Pension-Related Complaints: Errors in pension calculation, PPO number issues, or delays in monthly disbursal under the Employees’ Pension Scheme, 1995.
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KYC and Profile Updates: Issues with Aadhaar, PAN, or bank account verification are disrupting a smooth claim submission.
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Contribution and Balance Errors: Missing or incorrect monthly contributions reflected in the PF passbook.
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Establishment or Employer-Related Issues: Non-deposit of contributions or delay in uploading employee details.
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Technical or Portal Issues: Errors in accessing EPFiGMS, login problems, or document upload failures.
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Inactive PF Account Issues: Recovery or consolidation of inactive PF accounts and related balances.
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Digital/Service-Related Grievances: Service interruptions, app failures, portal downtime or system maintenance.
How to Register EPF Grievance Online on EPFiGMS?
Here is a step-by-step tutorial:
Step 1: Visit the EPFiGMS Portal
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Go to the official portal at epfigms.gov.in
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You’ll get options like: Register Grievance, View Status, Send Reminder and Upload Grievance Document.
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Click on Register Grievance to start the process.
Step 2: Enter UAN and User Details
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Select your role from 'Status'
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Choose from PF Member, Employer, EPS Pensioner, or Others (if you do not have a UAN/PPO/Establishment number).
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Click “Get Details”
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Click “Get OTP”
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Enter the OTP and submit to authenticate.
Step 3: Fill Grievance Form – Personal & PF Details
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Under Personal Details, fill in any required fields such as gender, address, state, pin-code, country, etc.
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The portal supports multiple PF numbers per UAN.
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In the Grievance Details section, choose:
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Grievance related to: Employer / PF Office / Others
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Grievance category: (Withdrawal, Transfer, KYC, Pension, etc.)
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Next, give a detailed explanation of your issue. Include dates, PF numbers, employment information, and any previous attempts you have made.
Step 4: Upload Supporting Documents
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Attach all pertinent proof at the outset to avoid delays in processing. For example: transfer form, Form 19, bank statement, KYC screenshot.
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Click Choose File, select the file (PDF/JPG) and then click Attach/Add.
Step 5: Submit and Note Registration Number
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Review all entered information carefully. Then click Submit.
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On successful submission, you will receive a Registration Number via SMS and email.
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Save this number.
Step 6: Tracking & Follow-up
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Go back to the portal and click View Status.
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Depending on how you registered, enter your registration number along with the password, email address, or mobile number.
If the issue remains unresolved beyond standard timelines (usually 15-30 working days), you can click Send Reminder with your registration number and a short reminder message.
Also, read How to Activate UAN Online here
Upload EPF Grievance Supporting Documents & Submit
To strengthen your PF grievance on the EPFO grievance portal, upload all supporting documents before submission. Accepted formats include PDF, JPG, PNG, and DOC files. The system recommends using PDF for clarity and reliability.
Documents You May Need to Upload:
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UAN card or PF passbook copy
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Claim form (Form 19, Form 10C, or Form 31)
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Screenshot of claim status or rejection reason from the EPFO portal
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Salary slips showing PF deductions (for contribution disputes)
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Aadhaar, PAN, or bank proof for KYC-related grievances
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Pension Payment Order (PPO) copy for pension-related issues
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Previous employer’s details or transfer request copy, if applicable
Here’s how you can upload grievance proof:
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Click the 'Choose File' or 'Attach' button on the portal.
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Select and upload each grievance proof document separately.
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Make sure each file is under the size limit specified by the portal (usually 2 MB per file).
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Multiple PF grievance documents can be uploaded for one complaint.
Submission Tips:
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Label each file clearly with relevant details (e.g., "ClaimForm_Withdrawal.pdf").
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Avoid uploading password-protected files.
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Use high-resolution, legible scans or digital documents.
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Double-check uploads before final submission to avoid delays.
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Only upload documents that directly prove or support your complaint to ensure faster resolution.
After uploading, review all files and click “Submit” to finalize your online PF complaint. The portal immediately generates a registration number for later tracking of your grievance status.
How to Track EPF Grievance Status Online?
After submitting your complaint, you can check its progress through the View Status feature. This facility allows users to track their EPF grievance status in real time and know whether the complaint is under review, resolved, or pending with a specific regional office.
Stepwise Process
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Visit the Official Portal: Go to epfigms.gov.in and click on the “View Status” option.
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Enter Registration Details: Input the Registration Number received during submission and email ID or mobile number used during complaint registration.
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Verify with OTP: An OTP will be sent to your registered mobile number for authentication. Enter it to continue.
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Check Current Stage: The screen will display your EPF grievance status, including date of registration, current handling officer, and remarks added by EPFO officials.
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Download or Print: You may save or print the status page for reference.
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Send Reminder (if delayed): If no action is visible within 30 days, click “Send Reminder” under the same section to prompt the concerned EPFO office to expedite your case.
Response Timeline for EPF Grievances
The EPFO aims to resolve most PF complaints within a standard EPF grievance timeline of 15–30 working days. This timeline depends on the complexity and required verification. For straightforward cases, resolutions may be provided in as little as 15 days, while more involved grievances can take closer to 30 days.
EPFO offices have strengthened redressal mechanisms to ensure that complaints do not remain unattended or delayed longer than necessary. If your complaint is not addressed within 30 days, you can escalate the matter by sending reminders through the EPFiGMS portal or reaching out to the concerned EPFO regional office.
How to Escalate Unresolved EPF Complaints
If your complaint remains unresolved beyond the standard processing period, then you can escalate EPF grievance cases through official channels for quicker intervention. The EPFiGMS portal allows users to raise reminders and approach higher authorities within the EPF grievance management system.
Step 1: Send Online Reminder
Log in to the EPFiGMS portal and click “Send Reminder” using your registration number. This notifies the regional office to prioritise your case.
Step 2: Contact the Regional PF Commissioner (RPFC)
If no action follows, email or call the concerned RPFC listed in your grievance acknowledgment.
Step 3: Escalate to the Central Board of Trustees (CBT), EPFO
For prolonged or unsatisfactory responses, forward your unresolved PF grievance with supporting documents to helpdesk@epfindia.gov.in or call the EPFO Helpdesk at 1800-118-005 (toll-free).
All escalations are monitored centrally to ensure fair and timely redressal under EPFO’s accountability framework.
How to Register an EPF Grievance Offline?
While the EPFiGMS portal is the preferred method for online complaints, members can still raise a PF grievance offline through their nearest EPFO grievance office. This facility helps individuals who may not have internet access or face technical issues with the online system.
If you prefer the offline route, follow these steps:
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You can register a PF grievance offline by visiting your nearest EPFO grievance office in person.
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Request the official grievance form or download it from the EPFO website before your visit.
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Fill in your details—UAN, PF account number, and describe your grievance clearly.
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Attach photocopies of supporting documents such as your claim application, employer correspondence, or identification proof for validation.
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Submit the filled form and documents at the PF complaint desk or customer care counter.
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EPFO staff will provide you with a stamped acknowledgment slip for tracking purposes and may guide you on the next steps.
For urgent queries, you may also contact EPFO customer care or email your complaint to the local office’s grievance section, ensuring comprehensive support.
Also, read What is a UAN Number here
Conclusion
The EPFiGMS platform has transformed how employees and pensioners manage their PF grievances online, bringing in transparency and efficiency to the provident fund complaint process. By digitising grievance submission, document uploads, and status tracking, the system eliminates the need for physical visits or lengthy correspondence. It ensures every concern is recorded, monitored, and resolved within a defined timeline, supported by OTP verification and direct communication with regional officers.
With its structured workflows, improved turnaround times, and multi-channel accessibility through the UMANG app and website, EPFiGMS simplifies grievance handling for India’s vast workforce. For employees and pensioners alike, it represents a reliable and user-friendly mechanism to safeguard their EPF-related rights while ensuring faster and more transparent redressal.
