Infosys and Proximus Partner to Drive Digital Innovation

Infosys, a leading global technology services provider, and Proximus, Belgium’s largest telecommunications company, have announced a strategic partnership to accelerate digital transformation for businesses and consumers.

The collaboration will leverage Proximus’s industry-leading communications and digital identity solutions, including Route Mobile’s CPaaS and Telesign’s DI, to enhance Infosys’ digital services. Together, they will focus on:

• Omnichannel Customer Engagement: Delivering seamless and personalised experiences across various channels.
• AI-Powered Digital Assistants: Providing intelligent and efficient customer support.
• Enhanced Digital Security: Ensuring secure and reliable online interactions through robust fraud protection and identity verification.

By combining their expertise, Infosys and Proximus aim to drive innovation, improve customer satisfaction, and strengthen their market positions in Belgium and beyond.

Rajdip Gupta, Route Mobile CEO, said: “I’m enthusiastic about this partnership. Combining Route Mobile’s product leadership in CPaaS with Infosys’ excellence in digital services, is bound to make a difference for customers. It also proves that Proximus Group is on track to realise its international growth ambition and is unlocking significant synergies through the collaboration of its international affiliates BICS, Telesign and Route Mobile.”  

Christophe Van de Weyer, Telesign CEO, said: “We all know digital fraud is on the rise. This partnership with Infosys will make it easier for enterprises to integrate our digital identity portfolio into their fraud prevention and engagement platforms to deliver the highest levels of trust to their end users. It supports Proximus Group’s ambition to become the worldwide leader in digital communications by enabling trustworthy engagements globally.”  

Upendra Kohli, Executive Vice President – Communication, Media and Technology (Americas & Europe) at Infosys, said: “We are excited to build upon our long-standing relationship with Proximus through this expanded collaboration. Infosys’ strong capabilities in digital services combined with Proximus Groups’ expertise in CPaaS and DI solutions will redefine omnichannel customer engagement and AI-driven digital assistants for the industry.” 

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