Tata Digital-Owned BigBasket Losses Surpass ₹2,000 Crore in FY25

As per the news reports, Tata Digital-backed BigBasket, once celebrated as the pioneer of online grocery delivery in India, has seen its financial pressure mount in FY25. The company posted a net loss of ₹2,006.8 crore,—a steep 42% jump from ₹1,415.2 crore in the previous year. 

Despite its strong brand presence and large customer base, the firm’s operating revenue slipped by 2% to ₹9,866.7 crore from ₹10,062 crore in FY24.

B2C and B2B Performance 

The company’s B2C arm, Innovative Retail Concepts Pvt Ltd, remained its primary revenue driver with ₹7,673 crore in sales. However, losses here deepened to ₹1,851 crore, up 47% year-on-year, reflecting the rising costs of quick commerce operations. 

The B2B business, focused on supplying bulk groceries to restaurants and catering firms, generated ₹2,227.4 crore, down 7% from the previous year, though its losses narrowed to ₹102.3 crore. Meanwhile, DailyNinja, BigBasket’s milk delivery platform, posted a smaller loss of ₹33 lakh.

Revenue Trends And Spending

The decline in revenue was evident across segments, with grocery and household product sales dipping 2% to ₹9,623 crore, and advertising income falling nearly 20% to ₹203.5 crore. 

Private labels such as Fresho, Fresho Meats, BB Royal and BB Royal Organics contributed close to 30% of FY25 sales, compared with 40% in FY24. Expenditure rose 3% to ₹11,893.6 crore, with employee benefits at ₹971.2 crore, transportation costs at ₹838 crore, and marketing spends surging 51% to ₹496.8 crore.

Quick Commerce Shift And Future Outlook

Having launched BBNow in 2022 and transitioned fully by August 2024, BigBasket is now positioning itself as a quick commerce player with delivery windows of 15–30 minutes. It is also trialling a 10-minute food delivery service in Bengaluru with Tata Group brands Starbucks and Qmin. 

This aggressive pivot, while costly, is seen as necessary to keep pace with competitors like Blinkit, Swiggy Instamart and Zepto, who collectively recorded close to $1 billion in sales in FY24. BigBasket’s challenge now lies in balancing growth with profitability as it bets big on speed-driven convenience.

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Conclusion

BigBasket’s financials underline the cost of rapid expansion in a fiercely competitive quick commerce market. While its pivot reflects changing consumer preferences, the surge in losses shows the scale of investment required to build and sustain a high-speed delivery network. 

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