Maharashtra’s Aggregator Cabs Policy 2025: Ola, Uber, Rapido Drivers to Compensate for Cancelled Rides, Safety Norms Tightened

In response to a rising number of passenger complaints related to ride cancellations, sudden price surges, and safety concerns, the Maharashtra government has rolled out the Aggregator Cabs Policy 2025. This new regulatory framework applies to leading app-based ride services like Ola, Uber, and Rapido, and aims to ensure accountability, safety, and smoother commuting experiences for users.

Compensation for Cancelled Rides

A key feature of the new policy is compensation for passengers when drivers cancel confirmed rides. This move is designed to curb the increasing trend of arbitrary cancellations and to instil greater reliability in aggregator services. The initiative directly addresses long-standing grievances by holding service providers and drivers more accountable.

Read More: Ola, Uber, Rapido to Charge Govt-Approved Fares in Pune from May 1. 

Policy Guided by Supreme Court Directives

The Aggregator Cabs Policy 2025 has been shaped by directives from the Supreme Court and was finalised under the leadership of a committee chaired by retired IAS officer Sudhir Kumar Srivastava. The policy’s legal backing gives it added weight and ensures that it aligns with broader judicial expectations around public transport and consumer rights.

Safer Commutes for Women and Night Riders

To enhance safety, especially for women travelling late at night, the policy introduces women-only ride-sharing options. This gender-sensitive initiative aims to build trust among female passengers by providing them with dedicated and secure transport options during vulnerable hours.

Quality Control: Minimum Ratings and Vehicle Standards

The policy mandates that drivers must maintain a minimum fare satisfaction rating of 80% to continue operating under these platforms. Additionally, poorly maintained or unfit vehicles will be systematically removed from service to maintain basic service quality and passenger comfort.

Local Offices and Driver Training

The policy also advises cab aggregators to set up local offices across Maharashtra to better address customer issues and provide on-ground support. Furthermore, drivers will be required to undergo formal training that includes a strong focus on ethical behaviour and customer privacy.

Data Privacy and Customer Protection

In a bid to protect users’ personal data, the policy clearly prohibits drivers and aggregator platforms from misusing or accessing passenger information for any purpose beyond the immediate service. This clause ensures that data privacy is prioritised and reinforced at all levels.

Emergency Response Features and Background Checks

Another cornerstone of the policy is the mandatory inclusion of real-time GPS tracking and in-cab emergency buttons. These features are designed to allow quicker responses during crises. Additionally, all drivers must now undergo police verification and background checks, enhancing passenger trust and reducing security risks.

Conclusion

With the launch of the Aggregator Cabs Policy 2025, Maharashtra is aiming to bring structure, safety, and fairness to the aggregator cab ecosystem. By addressing key pain points like cancellations, safety, and transparency, the government is working towards a more reliable and passenger-friendly urban transport experience.

Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their own research and assessments to form an independent opinion about investment decisions. 

Investments in the securities market are subject to market risks, read all the related documents carefully before investing.