Coforge Limited has successfully implemented ServiceNow’s AI-powered Financial Services Operations (FSO) Dispute Management module for Blackhawk Network (BHN), marking a major milestone in financial services automation, as per news reports.
Unveiled at ServiceNow’s flagship event, Knowledge 2025, the collaboration showcases how Coforge and ServiceNow combine generative AI and industry expertise to streamline complex dispute workflows and enhance customer experience.
Building on their recent launch of a Generative AI Center of Excellence (CoE), Coforge and ServiceNow continue to innovate through AI-led digital transformation. This latest deployment underlines Coforge’s deep domain expertise in banking and finance and its growing portfolio of AI-enhanced industry solutions.
ServiceNow’s FSO Disputes Management module leverages advanced AI capabilities like real-time analytics and case summarisation to modernise financial dispute resolution. The solution improves transparency, compliance, and resolution speed, addressing one of the most operationally intensive and sensitive challenges in financial services.
To support diverse client needs, Coforge has introduced DisputeXelerate, a frictionless, self-managed dispute tool, and DisputeManage.AI, a next-gen experience transformation platform. These accelerators empower financial institutions to deliver efficient, customer-centric resolutions.
A key highlight of this initiative is the Phase 1 implementation for BHN, a global leader in branded payments. The solution has digitised and scaled BHN’s dispute workflows, improving agility, operational performance, and customer service outcomes.
Ashish Kumar, Head of CIMS at Coforge, emphasised the importance of solving real-world challenges: “This implementation reinforces our commitment to leveraging ServiceNow’s advanced AI for financial services transformation.”
Pedro David Reyes, Sr. Director of Customer Service Operations at BHN, added, “Coforge’s dedication and deep expertise have significantly enhanced our operational efficiency and customer response time.”
Angie Campos from ServiceNow noted, “Our partnership with Coforge and BHN showcases how ServiceNow’s FSO platform delivers scalable value and business impact.”
On May 7, 2025, Coforge Limited share price (NSE: COFORGE) opened at ₹7,400.00, lower than its previous close of ₹7,426.00. At 2.23 PM, the share price of Coforge Limited was trading at ₹7,543, up by 1.58% on the NSE.
This collaboration between Coforge, ServiceNow, and BHN exemplifies how strong partnerships and cutting-edge AI technologies can drive real transformation in financial services. With increased efficiency, customer satisfaction, and operational agility, the future of dispute management is being redefined.
Disclaimer: This blog has been written exclusively for educational purposes. The securities mentioned are only examples and not recommendations. This does not constitute a personal recommendation/investment advice. It does not aim to influence any individual or entity to make investment decisions. Recipients should conduct their research and assessments to form an independent opinion about investment decisions.
Investments in the securities market are subject to market risks, read all the related documents carefully before investing.
Published on: May 7, 2025, 2:26 PM IST
Team Angel One
We're Live on WhatsApp! Join our channel for market insights & updates
Get the link to download the App
