Infosys Partners with Proximus to Transform Customer Service Management

On April 17, 2024, Infosys Ltd informed the stock exchanges that the company collaborated with Proximus, the leading digital services and communications solutions provider in Belgium, on the ServiceNow platform.

Details of the Collaboration

Infosys announced a successful collaboration with Proximus. The company helped Proximus to standardise its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.

The company stated that for many years, ServiceNow’s cloud-based platform has been at the centre of transformation for enterprise service management in areas of infrastructure, application, and cloud. As part of the engagement, Infosys has revamped Proximus’ CSM operations with Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey. This has enabled the organisation to minimise its ServiceNow platform customisations and accelerate business value.

Commenting on the collaboration, the Chief Digital and IT Officer of Proximus, Antonietta Mastroianni, said, “Our collaboration with Infosys marks a transformative leap in reshaping the telecom realm. Infosys’ technical expertise in transforming legacy environments with the ServiceNow platform makes it an ideal choice for collaboration. Together, we will continue to revolutionise service delivery and provide enhanced customer experience.”

Rohit Batra, General Manager and Vice President of Telecommunications, Media and Technology of ServiceNow, said, “We are delighted to be working with Infosys and Proximus to enable a simplified and standardised process transformation. Our capabilities, combined with our proven track record of delivering results with Infosys, have enabled us to create a highly standardised system, elevate customer experience, streamline operations, and effectively manage costs across the vast landscape of the telecom industry.”

The Executive Vice President – Communication, Media and Entertainment (Americas and

Europe) of Infosys, Upendra Kohli, said, “We are delighted to take our 25-year-long relationship with Proximus to the next level. A complete reassessment, powered by Infosys Cobalt, has enabled Proximus to accelerate its business value through better usability of the ServiceNow platform. It underscores our commitment to transforming enterprises through efficient and cost-effective solutions. This offering marks a significant step in our dedication to redefining industry standards and delivering exceptional experiences.”

On April 18, 2024, the share price of Infosys Ltd. opened at ₹1,421.10, touching the day’s high of ₹1,431.15 as of 11:37 AM on the NSE.

About Infosys Limited

Infosys Ltd is one of the prominent Indian companies that offer technology, consulting, outsourcing and next-generation digital services.

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