Swiggy, one of India’s largest food delivery platforms, is set to roll out a new fee structure for select partner restaurants. The new charges will apply specifically to orders placed through the SwiggyOne programme and will come into effect from 25 November. This update adds another layer to the platform’s current fee model and may influence how restaurants manage their costs and pricing.
Under the new structure, Swiggy will add an additional per-order fee for restaurants depending on the percentage of their orders received through SwiggyOne. This charge will be added on top of the platform’s ongoing fees, including existing commissions and other operational charges.
This change comes after several fee updates made by the company in recent months.
In February, Swiggy introduced a 2% collection fee. Later, in May, it removed surge fee waivers that were previously available to users of its loyalty programme. These adjustments indicate a steady restructuring of Swiggy’s revenue model.
The latest fee addition may affect the profit margins of restaurants, especially those that receive a large share of orders through SwiggyOne. Higher fees could push restaurants to rethink their pricing models or look for ways to optimise their operations to absorb the added costs. Smaller restaurants may feel the pressure more strongly, as they often operate within tighter margins.
SwiggyOne is Swiggy’s loyalty programme that offers users benefits such as free deliveries, discounts, and priority services. While it remains popular among frequent customers, the new fee structure may influence how valuable the programme appears to partner restaurants. It could lead to a shift in how restaurants participate or promote their offerings on the platform.
Over a 6-month period, Swiggy share price has gained 21.87%. However, the longer-term trend remains weak, with –6.15% returns over 1 year and –13.54% over 5 years.
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As Swiggy updates its fee structure, both restaurants and customers may experience changes in pricing and service dynamics. While the company aims to refine its platform economics, restaurants will need to stay alert and adapt to the evolving cost environment. How these adjustments affect SwiggyOne and the wider food delivery ecosystem will become clearer in the months ahead.
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Published on: Nov 17, 2025, 1:37 PM IST
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